Consumer Servicing Specialist -II

Why Westerra?

Here at Westerra Credit Union, every employee counts. Our teams are made up of high‑performing individuals committed to being HONORABLE
, INVENTIVE
, and CURIOUS – qualities that make us GREAT
! Each person brings their authentic self to work every day, and we want you to feel comfortable being YOU
. All of our team members work towards a shared purpose: to teach one another to prosper. We strive to be a modern financial community where we all truly belong
, both for our employees and the members we serve. We look forward to seeing how you will contribute to this purpose by positively impacting our members’ lives through personal attention, financial education, community engagement, and more. This is true for every role, as we are all member‑facing.

Founded by schoolteachers in 1934, we are a learning organization at our core. We embed a growth mindset in our employees, ensuring that we all prosper together! If you’re ready to make an impact and join a community where you can grow, belong, and thrive, we encourage you to apply today and help shape the future of Westerra!

This role supports loan servicing after closing, with a focus on ensuring vehicle and real estate collateral documents are accurate, completed, filed, and released in accordance with policy so the credit union maintains its security interest in collateralized loans. The role works with third‑party insurance providers to secure payments related to collateral loss and supports members and front‑line staff with servicing requests.

Depending on level and experience, this role may also support peers and managers with research and reporting. This position may be filled at Level I or Level II based on experience and demonstrated skill level.

• Entry Level - 0-1 year experience in customer service.
• High School Diploma, GED or equivalent work experience required.
• Understanding of vehicle title and Deed of Trust documents and processing preferred.
• Knowledge of state and federal regulations pertaining to titles and Deeds of Trust preferred.

• 2+ years of similar or related experience.
• High School Diploma, GED or equivalent work experience required.
• Understanding of vehicle title and Deed of Trust documents and processing.
• Knowledge of state and federal regulations pertaining to titles and Deeds of Trust preferred.

• Hybrid:
  Typically, a dispersed, flexible team environment both on Westerra campus (2‑3x/week) and remote. Employees must reside in Colorado or be willing to relocate prior to starting employment. Residency is required for payroll and state tax purposes.
• Mon‑Fri: 8‑5 PM
• Works primarily at a desk or storage room
• Ability to lift 25 pounds

In addition to the starting hourly rate of $20–$23, this role is also eligible for Westerra’s self‑funding reward plan. This plan pays out a cash incentive annually if Westerra hits specific criteria tied to financial goals and this role has a direct impact on the outcome of those results!

• Three health plans through UHC that offer a variety of coverage options, including HSA and FSA options
• Two dental plans through Delta Dental
• Up to 2% off the rate on a new Westerra mortgage
• Basic life and AD&DD insurance, short‑term disability and long‑term disability
• 20+ days of paid time off (PTO) per year
• Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
• 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes up to 6% match
• Up to $5,250 per year for educational reimbursement
• 4 weeks of paid parental leave
• Mental health resources including an Employee Assistance Program (EAP)
• Home office reimbursement of up to $600/yr for hybrid/remote roles
• Individualized learning and development programs

Please note, applications will be accepted until at least February 24, 2026.