Mortgage Loan Servicer

Job Summary

The Mortgage Loan Servicer is primarily responsible for processing of all in-house consumer real estate portfolio loans and residential mortgage servicing portfolio transactions for Choice Bank.

Remote work requires 3+ years of servicing experience.

• Process loan documents timely and accurately in accordance with Choice Financial, federal and state laws requirements.
• Inputs loan information onto the core system to accurately reflect executed loan documents.

• Processes updates to loans in the core system, including updates to addresses, payment options, payment schedules, statement delivery options, escrow addendums, etc.
• Maintains the integrity and accuracy of loan information on the core system by reviewing daily reports and ensuring prompt resolution of transaction exceptions and errors or omissions in account setup.
• Processes loan payments daily.
• Completes assigned reconciliations and follows-up with appropriate individuals regarding discrepancies.
• Manages Escrow:
  Reviews daily reports, completes reconciliations, and processes payments for escrowed real estate taxes, private mortgage insurance, and hazard insurance.
• Oversees Insurance Tracking:
  Reviews tracking reports, provides weekly data uploads, follows up on weekly exceptions and works to resolve customer issues.
• Processes the Mortgage Department’s paid notes and collateral releases.
• Manages the tracking process of past due real estate taxes.
• Compiles data for and completes the HMDA-LAR in established timelines.
• Images Documents to Document Imaging System.

• Inputs mortgage loans on core system.
• Processes FNMA and other secondary market purchase transactions.
• Completes daily cash remittance and month-end reporting for secondary market loan portfolio.
• Assists with follow up as it relates to servicing the in-house and secondary market mortgage portfolio.

• Assists with preparing mortgage files for internal and external review.
• Collaboration with appropriate loan department staff on related questions/issues regarding loan documentation.
• Creates and/or updates department specific procedures when necessary.

• Supports, advances and is responsible for meeting Premier Experience service standards which includes but is not limited to providing user support daily.

• Assist with completing special projects and assignments as required by department leadership.
• Actively participate in internal and external continuing education for mortgage loan operations and leadership.
• Contain knowledge of company products and services.
• Have a working knowledge of Choice Financials policies and procedures and comply with them.
• Maintain complete confidentiality with regards to customer accounts, loans and bank relationships.
• Project a positive image of Choice Financial when representing the organization.
• Actively support management and organizational goals.
• Interact with other employees to promote teamwork, communications, trust and respect.
• Adapt to meet the ever-changing customer and community needs.
• Performs duties outside normal scope as assigned.

• Leads as a team player with excellent interpersonal skills and develops partnerships.
• Takes initiative by proactively identifying what needs to be done and acts.
• Communicates effectively with excellent written and oral communication skills.
• Promotes and administers change and accepts diversity.
• Exhibits problem-solving, analytical thinking, and decision-making skills.
• Fosters open communication.
• Follows policies and procedures.
• Proficient computer skills including Microsoft Office (Word, Excel, Access).
• Must work in an efficient, systematic way.
• Must display consistency, thoroughness, attention to detail, and strong organizational skills.
• Use sound judgment in prioritizing tasks to work under tight deadlines.

• 2 to 4 years of relevant experience with requisite competencies.
• Strong understanding of mortgage servicing processes and systems.
• Demonstrated ability to provide exceptional customer service, acting as a dedicated point…