A​/R Collections Manager- Account

Position Summary

We’re looking for an experienced A/R Collection Manager to lead client account oversight and collection strategies, ensuring a smooth flow of funds and stellar client experience. The A/R Collection Manager plays a critical role in maintaining the financial health of both our clients and our business, owning the full lifecycle of accounts receivable — from invoice upload to payment collection — while serving as a strategic partner to internal teams and client stakeholders.

The ideal candidate will be detail‑oriented, solutions‑focused, and skilled at navigating complex client interactions while maintaining strong professional relationships.

• Act as the primary point of contact for a portfolio of clients and their customers.
• Build and maintain positive, productive relationships to ensure timely payments and client satisfaction.
• Monitor accounts for aging trends and proactively mitigate collection risks.

• Manage all A/R escalations, working with clients and their customers to resolve issues and accelerate payment timelines.
• Negotiate payment plans and resolve disputes professionally and effectively.
• Collaborate with internal teams (credit, operations, finance) to develop collection strategies.

• Review and verify client invoices for accuracy and compliance with company standards.
• Ensure smooth funding processes by supporting the full invoice lifecycle using tools like Quick Books, Factor Soft, Ariba, and others.
• Track, monitor, and report on collections KPIs (e.g., DSO, recovery rates, aging balances).

• Identify and implement improvements in A/R processes to increase efficiency in collections and reduce escalations.
• Maintain compliance with legal and company policies in all collection activities.
• Document all interactions and resolutions clearly and consistently.

• Education:
  
  High school diploma required; a bachelor’s degree in finance, accounting, or a related field is preferred.
• Experience:
  • Proven experience in collections management, accounts receivable, or credit analysis.
  • Familiarity with the invoice factoring industry is a strong plus.
• Skills:
  • Excellent negotiation and conflict resolution skills.
  • Strong understanding of accounts receivable processes, credit risk management, and payment terms.
  • Proficiency in financial systems and tools such as Quick Books, Factor Soft, or other accounting platforms.
  • Advanced organizational and time management abilities, with a focus on prioritization and attention to detail.
• Attributes:
  • Ability to handle high‑pressure situations with professionalism and composure.
  • Collaborative mindset, with strong communication skills to work effectively with internal teams and external stakeholders.
  • Analytical mindset with a drive for continuous improvement.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Generally required to stand, walk, sit, use hands, handle documents, bend and stoop as needed, and reach with hands and arms
• Required to use a keyboard and computer regularly
• Specific vision abilities required, including that required to perform extensive computer‑related work
• Must be able to verbally communicate with others and exchange accurate information
• Ability to receive detailed information through oral communication, and to distinguish sound and perceive the nature of sounds at normal speaking levels with or without correction

The work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e., home office with computer, phone, and printers)
• Ability to sit at a computer for an extended period
• Must be able to perform all the essential duties of the job with or without reasonable accommodation