Manager, Senior and Vulnerable Investor; SVI Investigator

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Please note:

This position is M-F during standard business hours with a hybrid work model (4 days in-office, 1 day working from home). It is only available in the areas listed. Candidate must reside or be willing to relocate on their own to one of the listed areas. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Located within the Fraud Risk Management section of Financial Crimes Risk Management, the purpose of Senior and Vulnerable Investor (SVI) Investigations is to protect senior clients and the firm from the growing risks facing this population. We conduct investigations into incidents of potential elder financial exploitation and diminished financial capacity. This includes working to protect and recover client and firm assets and report suspicious activity to local, state, and federal authorities.

We also work with firm personnel, clients, and their families to reduce risk going forward. This is an individual contributor role with no direct reports.

The primary role of the SVI Investigations Manager is to investigate incidents of potential elder financial exploitation or diminished financial capacity with respect to senior clients. These investigations are often sophisticated and require excellent interview and other communication and customer contact skills. Also, the ability to build effective partnerships and work in close collaboration with internal and external partners. In this role, the investigator will be using a variety of business systems and research tools in conducting investigations and filing regulatory reports.

All investigations must be conducted in compliance with firm policies and applicable regulations.

• Investigating cases of potential elder financial exploitation and/or diminished financial capacity, interviewing clients and key partners.
• Placing disbursement/transaction holds in compliance with applicable regulations and firm policies.
• Seeking recovery of client and firm assets lost from custody.
• Filing Suspicious Activity Reports (SARs) and other required reports, including notifications to Adult Protective Services (APS) and state securities regulators.
• Working with APS agencies, state regulators and law enforcement, as needed, to advance investigations and assist clients.
• Educating clients, their families, and Firm personnel on strategies to reduce risk to SVI clients.
• As needed, serving as a subject matter expert (SME) with respect to certain topics and leading related processes and projects.
• Identifying procedural and strategic opportunities to mitigate SVI risk, collaborating with firm partners and industry peers on SVI initiatives.
• Providing regular updates to management on cases, threats, trends, and projects.
• As needed, occasionally support other Fraud, AML and CDD teams in detecting and investigating other suspicious activities including account takeovers, imposters, new account fraud, trading-related activity, international activity, third-party money movement, rapid fund movement, etc.

Required Qualifications:

• 2-4 (+) years’ work experience in one or more of the following: elder financial exploitation, fraud investigation, customer service and financial services.
• Experience in working closely with internal business partners.
• Passion for assisting clients and experience with working closely with clients.
• Excellent verbal, written and analytic skills.
• Ability to work independently, capable of meeting strict target dates, and demonstrate excellent time management skills.
• Knowledge of FINRA Rule 2165 and related state securities legislation.

Note: Candidates may not have experience in all the areas listed below but should be able to demonstrate transferable skills and a proven ability to learn new ones.

• Experience engaging with senior and vulnerable investors on service or investment matters.
• Experience resolving complex escalated matters…