Credit Control Business Partner

Credit Control Business Partner - 80% Home Working

Credit Control Business Partner
Up to £37,000 salary Hybrid (1 day office per week) Permanent

Location:

Milton Keynes

Are you an experienced Credit Controller looking to step into a more strategic, business-facing role? Hays is exclusively supporting a leading professional services organisation to recruit a Credit Control Business Partner, a great opportunity for someone who wants to influence decision-making, build strong stakeholder relationships, and take real ownership of a sizeable ledger.

The Role
As a Credit Control Business Partner, you will be responsible for managing the collection performance of a key business area.
You'll work closely with both UK and offshore colleagues, building strong working relationships and ensuring invoices are paid on time.
You'll partner with internal stakeholders, support them with insight around bottlenecks, and play a key role in resolving queries and negotiating payment plans.
Externally, you'll build trusted relationships with client finance teams to better understand payment patterns and improve forecasting.

Key Responsibilities
Manage cash collection and overall performance of your allocated ledger
Build strong, proactive relationships with internal stakeholders
Liaise with clients to resolve invoice queries and understand payment behaviours
Agree and manage commercial payment plans where appropriate
Escalate overdue or complex debt and work with external legal partners when needed
Produce monthly reporting packs (strong Excel & PowerPoint skills required)
Support process improvements and digital innovation within credit control
Share knowledge with UK and offshore team members

About You
Background in credit control with a strong track record of reducing aged debt
Confident communicator who enjoys stakeholder interaction
Comfortable negotiating payment terms and managing challenging conversations
Good Excel skills and confidence in producing reports
Proactive, organised and keen to continuously improve processes.

Benefits
37.5 hour working week (08:30 - 17:00)
Hybrid working - only 1 day per week in the office
Annual leave: 180 hours (approx. 24 days), 60 hours of bank holidays (8 days)
An additional birthday day off (currently offered annually, subject to policy review post 2026)
Pension scheme
Private medical scheme
Optional, contribution-based additional benefits

What's in it for You?
Opportunity to step into a more business partnering focused role
Supportive team culture with scope for progression
Flexible working with very limited office requirements
The chance to join an organisation that values innovation and continuous improvement

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