Senior Adviser

This role offers the opportunity to work closely with your peers, offering coaching and training when required whilst maintaining a level of productivity meeting business needs. We are looking for an individual with Subject Matter Expert Knowledge in The Mortgage Works (TMW) Customer Request team.

You will possess excellent organisational skills, working off your own initiative and prioritising your workload. You will have an excellent understanding of TMW mortgages and procedures, as well as strong analytical and problem-solving skills. You will be an individual who always demonstrates strong customer first behaviours and a desire to support, nurture and encourage colleagues to perform at their best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you ll spend at least two days per week, or if part time you ll spend 40% of your working time,
based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you ll find information on how we manage cross-entity hires.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Jodie Chapman and the main recruitment contact is Jemma Ives.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

In this role you’ll maintain a strong focus on quality to ensure that the team provides our customers with first-class service, whilst developing the team members to be the best that they can be. You’ll be the point of referral for a range of broad and complex queries…