Invoice Adjustment; Billing & Dispute Management

Company: PTJ Fedex Express Portugal, Unip., Lda

Address:

R. Lionesa

Scheduled Weekly

Hours:

40

Worker Type:
Regular

Posting

Start Date:

21-May-2025

Posting Close Date: 29-Jun-2025

Job Family: FXE-EU:
Customer Financial Services Representative ()

• Receives and reviews the supporting details from the CFS Rep for invoice adjustments.
• Upon validation that the supporting details are valid (e.g., credit note calculations from inaccurate billing are correct and approved by Commercial), processes invoice adjustments (e.g., record adjustment after identifying correct credit code) for insourced Global customers in Fed Ex’s systems.
• Maintains accurate records of adjustments to support reconciliation efforts and audit trails.
• Proactively records recurring issues to minimize billing discrepancies, streamlining invoice-related processes and driving continuous improvements.
• Example Level 4 activities from the existing RACI the Invoice Adjustments Rep would be responsible for include, but are not limited to the following:
• Record adjustments after determining correct credit code/reason and validating proper documented approval and authorization by Fed Ex personnel in line with Fed Ex approval matrix.

• Background in Finance is advantageous.
• Experience with Excel (Mandatory).
• Ability to read, write and communicate in English in a business environment setting. Other desired languages are German, French, Italian, Spanish (B2 Level).
• Ability to pay close attention to detail.
• High degree of customer orientation.
• Good problem solving and analytical skills.
• Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement.
• Experience working with third‑party auditors / customer portals (Plus).
• Experience in an international environment or similar (Plus).

• Attractive compensation package.
• Health Insurance for you and your family members (Optional).
• Life Insurance (applicable for Fed Ex positions with a permanent contract).
• Pension Fund (applicable for Fed Ex positions with a permanent contract).
• Hybrid Working Model (2 days working from home and 3 days working at the office).
• Training to get you started and on‑the‑job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for Fed Ex positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced‑rate shipping.
• Great career opportunities.
• Schedule – daily shift Monday to Friday.

Are you interested in this position? We’d love to know you better! Submit your application by uploading your CV in English. Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join Fed Ex.

#LI-Hybrid

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.