VP, Bank Fraud Prevention Manager

Job Description:

Role Summary/

Purpose:



The role of Bank Fraud Prevention Manager will drive the Consumer Bank Credit SHIELD program - creating and maintaining industry-standard real-time digital fraud controls for Synchrony Bank. This role is critical in the maintenance and launch of products and services and enabling enhanced customer experiences. It includes identification, development and maintenance of optimized fraud rules and strategies in close collaboration with business partners.

Solutions will ensure appropriate scalability and business optimization to maximize fraud prevention within Synchrony's chosen risk appetite.

Our Way of Working

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Act as SHIELD Bank Fraud Lead and subject matter expert, developing and defining digital fraud user stories to enable industry standard fraud controls for current and future product and service launches (e.g. transactional banking, fast money movement, other new product and services.)
• Provide independent leadership and strategies to leverage new as well as existing AI and Machine learning, fraud detection and mitigation solutions, alert and case management workflow and automated reporting.
• Own the development, implementation, and ongoing execution of periodic digital fraud risk assessments to ensure appropriate controls environment.
• Act as Product Manager(PM) and Direct a small team of exempt level Product Owner's (PO) and Fraud Strategy resources in an Agile development environment to maximize digital fraud detection efforts within Synchrony's defined risk and regulatory appetite.
• Collaborate with 3rd party vendors and Synchrony internal stakeholders to leverage relevant new and existing data to continually optimize fraud controls with a goal to minimize false positive rate, protect customers, manage losses, enable business growth and enhance the customer experience
• Manage vendor contracts, invoices and relationships
• Act as liaison with business product owners and technical partners to provide Bank fraud subject matter expertise in support of Agile development processes
• Cultivate and collaborate with stakeholders on new Bank products, controls approvals and ongoing compliance.
• Ensure solution compliance with SYF Bank Fraud Policies, Model Risk Management and regulatory requirements
• Drive ongoing enhancements to training, communications and procedures that impact Fraud Analytics, Operations and other aspects of the Service Line fraud functions
• Proactively research and identify areas of opportunity for digital fraud performance improvement, working closely with Analytics and Fraud Operations team to identify recent fraud patterns, trends and rings.
• Prepare and deliver Executive and Senior Management presentations to share results, drive new Strategy buy-in and facilitate informed decisions.
• Serve as stand-in leader for Consumer Bank Credit and Fraud as needed.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Tenured Banking professional with 5+ years of overall financial services and 3+ years Bank fraud expertise, best practices and development experience
• Expert knowledge of Bank fraud systems, transactions, and vendor tools - such as AI/Machine learning, Fast money movement wire/P2P/ACH, Data Visor, Truvalidate, Sentilink, Lexis Nexis and the like.
• Extensive familiarity with Bank product fraud taxonomy and associated fraud trends, particularly in non-customer facing or digital channels
• Highly knowledgeable of Banking industry operating rules and standards across payment networks (e.g. ACH, Wire, Check, Zelle, Card etc.)
• Highly knowledgeable of Consumer Banking fraud compliance and related regulations
• People management experience, in directly managing a team of fraud risk analysts and other supervisors
• Experience working in an Agile development process environment
• Experience with business risk and control best practices
• Analytical/critical thinker
• Customer experience focused
• Strong teamwork, communication and networking skills
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Proven ability to research and analyze complex business problems, clearly communicate recommendations and apply process and technology to solve them.
• Experience with business case development for fraud enhancements based on emerging threats
• Results driven, strategic, conceptual, and innovative thinker with a common-sense approach to resolving problems
• Ability to communicate clearly and concisely, both orally and in writing
• Motivated, self-starter with strong problem-solving skills
• Ability to balance multiple priorities and meet deadlines
• Ability to work on multiple ongoing projects with minimal oversight
• Track…