Loan Support Analyst Senior- Workflow Coordinator - ABF Servicing

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst Senior – Workflow Coordinator within PNC's Asset‑Backed Finance Servicing organization, you will be based in Pittsburgh, PA, Cleveland, OH, or Kalamazoo, MI.

As a Loan Support Analyst Senior – Workflow Coordinator within PNC's Asset‑Backed Finance Servicing organization, you will be based in Pittsburgh, PA, Cleveland, OH, or Kalamazoo, MI.

• Serves as the first line of defense for monitoring incoming notices from Agent Banks and Clients by managing assigned mailboxes.
• Review, save, and route notices accurately to the appropriate Loan Analyst for timely processing.
• Deliver high priority notices to the correct Loan Analyst with exceptional attention to detail, ensuring accurate identification of:
• Effective date
• Transaction type
• Customer name
• Save advance notices using established standard naming conventions in both the shared drive and SharePoint.
• Communicate closely with Loan Analysts to interpret and clarify notices, as Loan Analysts rely on Workflow Coordinators for 100% accuracy.
• Assist Loan Analysts with researching notices and resolving discrepancies as needed.

• Highly motivated, driven, and detail oriented professional who thrives in a fast paced, high energy team environment.
• Strong ability to manage high volumes of work while maintaining accuracy under pressure.
• Excellent critical thinking skills with the ability to follow established procedures precisely.
• Strong note taking, organizational, and communication skills.
• Collaborative mindset with a desire to contribute ideas and support innovative solutions.

• Executes varied and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for larger, more complex or sensitive assigned accounts or portfolio.
• Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions. May assist with training/coaching of new hires. May serve as a subject matter resource for the team.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home‑based workspace. Occasional in‑office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed…