SMS Operations Associate – CSG Specialized Mortgage Solutions

Responsibilities

• Operational Execution
• Monitor the SMS inboxes and take appropriate action on requests
• Log, review and submit CMA Disposition requests to RSS Team
• Assist team with creating Etop transactions for internal funds movement requests
• Assist individual relationship teams with completing Docu Sign for new customers
• Provide backup for Directors when on PTO
• Help to update new DACA / CMA accounts with proper hold codes in Passport / Hogan
• Identify opportunities for process improvements within the scope of responsibilities or functional areas
• Present recommendations resolving more complex situations and exercise independent judgment while developing understanding of function, policies, procedures, and compliance requirements
• Contribute to team revenue goals
• Manage all internal bank systems including but not limited to:
  Hogan, ESS, Tremolo, Sharepoint, HAWC, CBS, BOL, Docusign, MAX, and Workday for efficient ongoing maintenance of customers
• Identify and analyze issues and resolve discrepancies in a timely manner, escalating when appropriate
• Perform other duties as assigned
• Mentor and assist in training less experienced colleagues; participate in projects as assigned
• Assist Relationship Teams to build and maintain strong relationships with clients, management, internal and external stakeholders to ensure effective communication, collaboration and problem solving

• Minimum 3 years of relevant operations experience in a fast-paced environment
• Bachelor's degree or 3 or more years in specialty finance operations experience is acceptable alternative to a completed bachelor’s degree

• Operational execution experience ideally within the treasury and/or mortgage industry or other specialty finance areas
• Bachelor's Degree from an accredited institution
• Proficient written and verbal communication skills
• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Office

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter.

Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice:
Visit Huntington's Career Web Site for more details.