Pensions Administrator

Pensions Administrator page is loaded## Pensions Administrator remote type:
Praca z domulocations:
Home-Based - GBRtime type:
Zatrudnienie w pełnym wymiarze godzinposted on:
Opublikowano dzisiajtime left to apply:
Data zakończenia: 1 marca 2026 (można jeszcze aplikować przez 2 dni/dzień)job requisition :
Capita Pension Solutions is looking for a dedicated Pensions Administrator to join our team on a permanent basis. If you have experience in pensions administration - particularly with Defined Benefit (DB) schemes and enjoy working on detail-focused tasks, this could be the ideal role for you!
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* Job title:

** Pensions Administrator
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* Job Description:

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* Working hours:

** Monday to Friday, with shift patterns between the core hours of 8.30am and 5.30pm**.
** 40 hours per week  
** Salary:** £27,000 per annum
** What you’ll be doing:
*** Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense Corrections and dealing with Multiple Exception reports.
* Being available to answer member queries within the agreed SLA targets across multiple communication channels.
* Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
* Taking ownership of personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
* Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance department.
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* What we’re looking for:

*** Proven experience in pension administration, with a strong working knowledge of Defined Benefit (DB) pension schemes.
* Skilled in performing and verifying calculations, processing payments, and authorising work.
* Excellent numeracy and data entry skills, with a strong focus on accuracy, attention to detail, and a commitment to “right first time” quality.
* Strong written and verbal communication skills, with the ability to adapt across various communication channels.
* Confident using the telephone and proficient in Microsoft Excel and other computer applications.
* Ability to work effectively under pressure and meet tight deadlines.
* A collaborative team player with the ability to coach and support colleagues.
* Minimum Grade C (or equivalent) in Maths and English.
* Minimum 5 years UK residency.
** This role requires enhanced security clearance, as outlined in the link below. One of the key requirements is having lived in the UK for the past five consecutive years, so please only apply if you meet this criteria.
**** About Capita Pensions Solutions
** Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of our clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
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* What’s in it for you:

*** 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive…