Player Protection Analyst

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We’re an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm. Nowadays, we’re on the hunt for a sharp & detail oriented Player Protection Analyst
!

As a Player Protection Analyst
, you will play a critical role in protecting our players and ensuring we meet our Anti‑Money Laundering (AML) and Responsible Gambling (RG) obligations. Acting as a key escalation point within the organisation, you’ll analyse player behaviour, conduct investigations, and support regulatory reporting – all whilst helping to strengthen awareness and best practices across the business.

This is a fantastic opportunity for someone passionate about compliance, investigation, and player protection to deepen their AML expertise within a dynamic and fast‑paced iGaming environment.

Candidates must be willing to work on a regular shift basis: 08:00‑16:00 and 16:00‑00:00, between Monday‑Sunday.

• Interact with players regarding Anti‑Money Laundering and Responsible Gambling matters when required.
• Act as the first point of escalation for AML/RG cases and queries from internal teams.
• Conduct detailed analysis of player accounts to identify potential money laundering activities or suspicious behaviour.
• Assist the MLRO/DMLRO with Suspicious Activity Reports (SARs) and other regulatory investigations.
• Ensure accurate and up‑to‑date account records in line with AML record‑keeping requirements.
• Perform Enhanced Due Diligence (EDD) reviews and ongoing monitoring where required.
• Follow up on documentation requests related to AML obligations and regulatory standards.
• Promote AML/RG awareness as an integral part of daily operations across the company.
• Support the Player Protection Team Lead with onboarding of new team members and delivery of ad hoc training sessions.
• Develop deep subject‑matter expertise in AML and share knowledge with player‑facing teams.
• Collaborate with Payments, Ambassadors, Loyalty, Marketing, and other departments to continuously improve internal procedures and controls.

• Previous experience in Anti‑Money Laundering (AML) or Responsible Gambling (RG), ideally within gaming, financial services, or a related regulated industry.
• Strong knowledge of AML and compliance regulations, including Suspicious Activity Reporting (SAR) and Enhanced Due Diligence (EDD) procedures.
• Experience conducting detailed account analysis to detect potential money laundering activities.
• Familiarity with AML documentation, monitoring, and record‑keeping requirements.
• Experience acting as an escalation point for AML cases and managing cross‑team queries.
• Experience supporting investigations and preparing reports for MLRO/DMLRO or regulatory authorities.
• Strong analytical skills with high attention to detail.
• Excellent communication skills, with the ability to handle sensitive matters professionally and confidently.
• Ability to work collaboratively across departments in a fast‑paced environment.
• Knowledge of the iGaming industry is considered a strong advantage.
• Candidates must be willing to work on a regular shift basis: 08:00‑16:00 and 16:00‑00:00, between Monday‑Sunday.

Think we’re a good match? Apply now!

• Private health insurance
• Wellness incentives, including a fitness allowance and mental well‑being services
• 2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely
• Office lunches – three times per week
• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
• A range of training courses, known as Casumo College, for continuous learning and growth
• Social events for building strong relationships with…