Lead Loss Mitigation Underwriter; remote

Overview

Who We Are

Service Mac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac focuses on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Reviews and evaluates applications, renewals, re-pricings, restrictions, and cancellations to determine risk acceptability and coverage. Calculates borrower s income and expenses to a high standard of accuracy. Manages a caseload of files including all steps necessary from application to modification. Updates and notates system of record and investor portals. Operates according to standard operating procedures and all government and investor regulations.

Achieves goals and objectives with a focus on quality of service and improving the customer experience, while not causing unwarranted delays to processes or defaults.

• Acts as the team s resource and subject matter expert to answer questions and create resolutions using experience, best practices, and sound judgment
• Assists in scheduling and coordinating team activities
• May provide input into hiring and performance appraisals, but does not make hiring decisions or conduct performance evaluations
• Troubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional expertise
• Reviews and evaluates policy applications, renewals, re-pricings, restrictions, and cancellations to determine risk acceptability and coverage
• Reviews loss mitigation package documentation to determine if the homeowner qualifies for a loss mitigation option. Reports information to the investor, client, and insurer
• Educates homeowners about loan modification programs, forbearance plans, repayment plans, short sales, and deeds in lieu options
• Calculates income, expenses, and escrow advances in accordance with departmental and investor/insurer/client guidelines
• Orders and reviews title searches and BPO/AVM/appraisals
• Reviews and implements according to investor/client/insurer guidelines for loan modifications, forbearances and repayment terms, short sales, and deeds in lieu
• For short sales, reviews marketing strategies, listing history, offer activity. Resolves counter offers in accordance with departmental procedures and investor/insurer/client guideline
• Requests and follows up on foreclosure holds
• Submits loss mitigation requests to investor/client/MI for approval
• Declines files as directed in accordance with departmental procedures as set by investor/client/investor/insurer guidelines and sends appropriate denial letter if homeowner does not qualify for a workout option
• Prepares and sends trial period documents, forbearance plan documents, repayment plan agreements, short sale approval and closing letters and decline letters as
• Monitors status of repayment plans, forbearance plans, and trial period plans and update MSP system and investor system of record with payment records as needed
• Contacts homeowners and real estate agents to provide status of loss mitigation files
• Manages written and verbal correspondence between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
• Actively contributes to the results of a team and works toward achieving goals and objectives

• Assignments are broad and complex in nature requiring originality and ingenuity
• Operates with latitude…