Fraud Generalist

Overview

State Department Federal Credit Union is seeking a Fraud Generalist to triage initial fraud complaints, monitor transactions, document and report fraud incidents. This role involves working closely with members and internal departments to resolve alerts while ensuring compliance with regulations and minimizing financial losses. The Fraud Generalist will utilize pre-defined processes and tools to detect, investigate, and report fraud, relying on guidelines and procedures for decision-making.

Additionally, they will report fraud cases and trends to relevant team members and law enforcement, as needed.

• Diversity and Inclusion: Work in an environment that values and respects all team members.
• Paid Holidays: 12 paid holidays a year, including your birthday.
• Flexible Work Options: Potential work-from-home options after the introductory period.
• Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.
• Tuition Reimbursement: Support for your ongoing education and career development.
• Parking
  
  Incentives:
  
  Financial incentives for your daily parking.
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program.
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

• Monitors, reviews, and reports transactions for potential fraud patterns and trends to fraud investigators.
• Ability to comprehend and interpret local, state, and federal regulations, in addition to the Federal Privacy Act when handling fraud related matters.
• Take appropriate action to mitigate or minimize loss and compliance risk.
• Research and reports fraud with risk related cases to fraud investigators for the resolution of sensitive and complex issues relating to fraudulent activity including: researching, collecting and preserving all documents which may be used as evidence; interviewing witnesses and suspects; coordinating and collaborating with various law enforcement agencies; preparing and filing written reports to law enforcement agencies; testifying in court for prosecuted fraud cases;
  
  and process fraud claims transactions to accounts.
• Escalates prepared fraud cases for review and processing to fraud investigators.
• Stay updated on industry trends, emerging fraud schemes and regulatory changes.
• Maintains a professional relationship with SDFCU employees, witnesses, subjects, law enforcement agencies, court representatives, attorneys, and other organizations.
• Provide excellent member service and support to members regarding fraud-related inquiries.

Required Skills and

Competencies:

• One to three years  experience in fraud analysis or a related area, preferably in the financial services industry.
• Associate's degree in business, Criminal Justice or related field or equivalent combination of education, credit union, banking, compliance and law enforcement experience.
• Knowledge of relevant laws and regulations.
• Must be capable of passing a security background investigation to obtain and maintain a U. S. Department of State building access.
• Excellent analytical, time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Strong computer skills and experience working with Microsoft Word, Excel and Adobe are necessary.
• Proficient written and verbal communication skills and the ability to work independently and collaboratively with other business units.
• Ability to work independently and as part of a team.