Branch Operations Manager

Overview

Wiemann Wealth is a private wealth practice that provides professional, empathetic, and extraordinary service to its clients. We work as a collaborative team to understand our clients’ values, goals, and concerns. As we grow, we are seeking an Operations Manager who aligns with our values.

• Performs all operational functions as required by workloads and absences.
• Assists Branch Owner with confidential matters such as compliance visits.
• Assists Branch Owner with developing workflows and procedures to operate at peak efficiency.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Services client account requests and collects trade instructions.
• Recruits, selects, trains, and supervises branch operations associates.
• Conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Ensure daily staffing levels and cross-training are adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.

• Company policies and procedures and industry rules and regulations
• Investment concepts, practices and procedures used in the securities industry
• Financial markets and products
• Human resource management principles and practices
• Technology, both hardware and software
• Microsoft Office

• Project management
• Organization
• Attention to detail
• Leadership
• Time management
• Compliance

• Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Handle conversations with discretion and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a service attitude.
• Display professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
• Employ good analytical skills to be able to research account information and resolve problems.
• Proficiency in Microsoft Suite, AI, Teams and a general understanding of cybersecurity protocols.
• Establish and communicate clear directions and priorities.
• Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.
• Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
• Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Work independently, under minimal supervision.

• Bachelor’s degree and three years’ experience in customer service, preferably including financial services, operational management and supervisory experience

• An equivalent combination of experience, education and/or training

• SIE required provided that an exemption or grandfathering cannot be applied
• Series 7 strongly preferred or ability to obtain after hire
• Series 63, 65 and/or 66 strongly preferred or ability to obtain after hire
• Notary strongly preferred

Wiemann Wealth and its employees are independent contractors with respect to Raymond James, not employees of Raymond James. The term “Raymond James” includes but is not limited to Raymond James Financial Services, Inc. ("RJFS") and Raymond James Financial Services Advisors. Inc. ("RJFSA") as affiliates.

Bachelor’s

General Experience - 3 to 6 years, Manager Experience - 13 months to 3 years

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Less than 25%

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm s core values of client-first, integrity, independence and a conservative, long-term view.

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.