Accounts Receivable Assistant

Overview

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Please note that this is a fixed term contract role covering a period of maternity leave until February 2027.

Location:

Liverpool, Edge Lane. Working from home one day a week will be available once the successful post holder has settled in.

Working hours:

Monday to Friday (37.5 hpw).

Support the wider finance team and be responsible for ensuring the timely and accurate processing of the accounts receivable function. Prepare and issue customer invoices, reconcile accounts, monitor incoming payments, respond to customer queries, and maintain accurate financial records to support cash flow and reporting objectives. In addition, you will work closely with internal teams, including credit control and broader finance functions to help maintain positive customer relationships and support efficient financial operations.

The successful postholder will have solid, relevant experience in accounts receivable or finance support functions. Ideally, applicants will be able to demonstrate experience working in an accounts receivable environment and performing key tasks independently to support the wider finance team.

• Process and issue customer invoices accurately and in a timely manner
• Coordinate with clients and internal departments to resolve discrepancies in orders or invoices
• Respond to and resolve customer queries regarding invoices, payments, and account status
• Accurately maintain and update accounts receivable records
• Support with collection efforts including follow up on overdue accounts, aged receivable reports
• Maintain the accounts receivable inbox and manage communication with internal and external stakeholders
• Ensure compliance with internal controls, audit standards, and financial policies related to billing and receivables
• Provide support for finance audits and ad-hoc tasks as required

• Previous practical experience in accounts receivable, sales ledger, or finance support role (essential)
• Excellent communication skills with a customer-focused approach to resolving complaints and queries
• Knowledge of credit assessment tools and debt management strategies would be advantageous
• Strong analytical, organisational, and problem-solving capabilities
• Advanced Microsoft Excel skills (such as pivot tables, VLOOKUP)

• Previous credit control experience is desirable and will be considered an advantage, but it is not essential

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary
• Contributory pension scheme
• Life assurance
• 25 days + Bank holidays (service based increasing holiday scheme)
• Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• Bike2
  
  Work Scheme
• EV Car Scheme
• Employee engagement events and “Employee Voice” programmes
• Strong opportunities for career growth and development
• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them.

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.