Billing Manager

Overview

The Billing Manager is responsible for overseeing the organization’s billing operations to ensure accurate, timely, and compliant invoicing. This role manages billing staff, establishes controls and processes, partners with Finance and Operations, and drives continuous improvement in billing accuracy, efficiency, and customer satisfaction.

• Oversee all billing activities to ensure accurate, complete, and timely invoicing
• Manage, mentor, and develop billing staff; set performance expectations and conduct reviews
• Establish and maintain billing policies, procedures, and internal controls
• Ensure compliance with contractual terms, regulatory requirements, and accounting standards
• Review and approve complex or high-value invoices
• Collaborate with Sales, Operations, and Finance to resolve billing issues and discrepancies
• Manage billing systems and tools; lead system upgrades, implementations, or process improvements
• Monitor key billing metrics (billing accuracy, cycle time, aging, adjustments, write-offs)
• Handle escalated customer inquiries and disputes related to billing
• Prepare reports and analyses for leadership on billing performance and trends
• Ensure data integrity and confidentiality of customer and financial information

• Bachelor’s degree in Accounting, Finance, or Business Administration
• 5+ years of billing, accounts receivable, or revenue-related experience
• 2+ years of people management or team leadership experience
• Strong understanding of invoicing, revenue recognition principles, and internal controls
• Experience with Zone Billing (ZAB) and Net Suite
• Advanced proficiency in Microsoft Excel and financial reporting tool

• Experience in a high-volume or complex billing environment
• Knowledge of SaaS industry-specific billing practices
• Familiarity with audit support and SOX controls
• Process improvement or automation experience

• Strong attention to detail and accuracy
• Excellent leadership and communication skills
• Analytical and problem-solving mindset
• Ability to manage multiple priorities in a deadline-driven environment
• Customer-focused approach to issue resolution
• Strong collaboration and cross-functional partnership skill

• Ability to sit and/or stand for extended periods
• Ability to perform work on a computer for extended periods
• Ability to work in the office regularly, or pivot to working at home should emergency situations arise
• Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality
• Ability to lift and move light to moderate items occasionally without reasonable accommodation

Additional Information This role requires working onsite in our Lawrenceville, GA office two days per week. Are you able to reliably start work on time and adhere to this hybrid schedule?

Application Questions Are you legally authorized to work for any employer in the U.S.? Will you now, or in the future, require sponsorship for employment visa status? Are you willing to undergo a background check, in compliance with applicable laws? What are your compensation expectations for you to consider a new role?

Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in M3’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and…