AVP, COP Process Leader

Overview

Role Summary/

Purpose:

The Client Oversight Program (COP) Process Leader is responsible for the day-to-day execution, reporting and action item follow-ups related to identified risk statements and Key Control Activities needed to oversee Client risk in accordance with the Client Oversight Program. A key component of the position will be identifying and reporting on Client trends and Enterprise themes at an aggregated level.

Job Posting reference:

-3-78148-5

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

• Execute monthly, quarterly, semi-annual, and annual assessments of Key Control Activities
• Investigate identified process anomalies
• Partner with COP Manager to review and resolve process anomalies, including tracking to ensure a closed loop process
• Analyze data to identify risk and execute special process enhancement, automation and simplification projects
• Drive and coordinate COP initiatives across all clients
• Establish rapport with Client Teams to influence, drive change and ensure identified risks are mitigated timely
• Monitor and escalate Key Risk Indicator (KRI) triggers and trends
• Facilitate meetings to review status of key activities and/or KRI’s
• Partner with 1st and 2nd line stakeholders to ensure the effective execution of a closed loop process on all escalated client oversight related action items
• Serve as primary day to day contact for questions, concerns and identified follow-ups resulting from key control activity assessments or KRI triggers
• Validate process owner action plans drafted for KRI triggers address the identified risk and have been sufficiently completed
• Perform other duties and/or special projects as assigned

• 3+ years of demonstrated strong analytic, business presentation and people influencing skills in a large client focused organization
• 3+ years demonstrated cross-functional project management and governance focused business process documentation and reporting skills
• 2+ years demonstrated experience in delivering both verbal and written process performance results to senior leaders

• Strong executive presence and influence skills
• Proficient in PowerPoint & Excel
• Strong leadership skills
• Excellent written/verbal communication skills
• High energy, self-motivated
• Demonstrated ability to independently manage multiple projects, organize workflow, and prioritize assignments
• Knowledge and/or experience with process enhancements/control design
• Ability to objectively identify risks, effectively challenge and communicate risk across the organization
• Influence improvement through curiosity
• Prior regulatory experience and/or experience in internal audit, risk or governance

Grade/Level: 11

The salary range for this position is 90,000. USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
  
  All internal employees must consistently meet performance expectations and have approval…