Collections Analyst

We started in 2012, in an era when due diligence was still largely manual, opaque, and inconsistent. Financial institutions needed reliable intelligence but faced a frustrating choice: slow, expensive boutique firms or fast, superficial automated checks. We saw an opportunity to bring the investigative rigor of boutique firms to scale through technology.

From our early days conducting background checks for commercial real estate lenders and private equity deals to building a best-in-class portfolio monitoring platform and what is arguably the industry's most advanced investigations platform, our vision remains unchanged: help businesses see clearly through complexity and make decisions with confidence.

• Based in New York City with global operations spanning the US, Romania, India, and soon-to-be London
• 25,000+ investigations annually across six continents
• Five consecutive appearances on the Inc. 5000 list of fastest-growing companies
• Backed by Sunstone Partners, a leading private equity firm supporting our next phase of growth
• Trusted by top-tier financial institutions, private equity firms, and Fortune 500 companies

Vcheck has a talented and collaborative team. While many of our team members come from backgrounds in compliance, law enforcement, journalism, or intelligence, many others have built successful careers here without prior investigative experience. What unites us is intellectual curiosity, attention to detail, and a commitment to getting it right.

We're building something different: a comprehensive portfolio risk management platform that operates with the rigor of a top-tier investigative shop and the efficiency of a modern technology company. If you're excited about that combination and ready to build learning programs that scale operational excellence, we'd love to hear from you.

As a Collections Analyst at Vcheck, you will play a key role in supporting the company’s accounts receivable function by ensuring timely and accurate processing of customer payments and collection activities. This position is responsible for maintaining up-to-date records of outstanding accounts, sending reminders, and assisting with the resolution of overdue invoices. The Collections Analyst works closely with the accounting and customer service teams to promote positive customer relationships while helping to reduce delinquent balances and support the overall financial health of the organization.

This is a fully remote role.

• Request and pursue payment on delinquent accounts via communication with the account holder
• Send friendly reminder emails for prior month invoices
• Research customer payment discrepancies and past-due amounts
• Research customer credits (journal entries, over payments, credit memos)
• Generate and distribute monthly customer statements
• Maintain logs of payment promises and pertinent account details; schedule follow-up communication with the account holder
• Deliver special billing instruction invoices
• Generate consolidated invoices as requested by customers
• Complete AR-related cases
• Monitor and manage the accounts receivable inbox as needed
• Meet with your assigned sales rep(s) weekly or bi-weekly
• Take and return incoming calls
• Attend AR daily team meetings, biweekly finance/sales ops/IT meetings, and monthly company-wide team meetings
• Generate SOPs to document current procedures and update them, as needed.
• Performs other duties as assigned

We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.

• High school diploma or equivalent required
• Ability to read, write, and speak English proficiently
• No prior collections experience required, but preferred
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to communicate with account holders courteously
• Self-motivated and coachable
• Able to handle confidential information
• Proficient with Microsoft Office Suite or similar software