Commercial Loan Servicing Specialist

Overview

Our mission is to create exceptional experiences for our customers that help them achieve their dreams. We seek extraordinary individuals with the talent and passion to help us bring those dreams to life. At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers in achieving their goals, whether it's buying their first home or planning for retirement.

We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. NASB has over 92 years of success and continued growth, and we are seeking new team members eager to grow with us.

We are currently looking for a Commercial Loan Servicing Specialist I to join our Commercial Loan Servicing team.

This role will be responsible for ensuring the timely and accurate servicing of commercial real estate and residential construction loans, including processing draw requests, loan payments, and department administration functions.

• Draw Servicing
  • Responsible for the residential construction and land development draw process while maintaining cycle times.
  • Responsible for requesting and updating builder’s risk insurance.
  • Assists in completing larger, more complex draws including CRE construction and development.
• Loan Administration
  • Responsible for processing monthly payments for commercial and construction loans.
  • Responsible for generating loan payoff quotes and processing loan payoffs once funds are received.
  • Responsible for ordering collateral inspections.
  • Assists in completing local collateral inspections as needed.
  • Assists in processing and funding wire requests.
• Department Administration
  • Responsible for new loan file creation.
  • Responsible for documentation retention and management
  • Responsible for mailing/emailing monthly statements to borrowers.
  • Assists in the daily reconciliation of general ledger wash accounts.

• High School Diploma or equivalent, 2+ years of college preferred.
• 1-3 years of experience in loan administration or similar financial/banking experience preferred.
• Excellent customer service skills.
• Good interpersonal communication skills: ability to effectively interact with individuals in all areas of the bank.
• Basic mathematical skills.
• Ability to work under pressure and meet deadlines.
• Good time management and organizational skills – must be detail-oriented and thorough.

NASB offers competitive compensation and excellent benefits packages, including:

• Comprehensive health insurance (medical, dental, and vision coverage)
• 401(k) retirement plan with a 50% employer match on the first 6% of your contribution
• Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
• Exclusive mortgage and banking benefits.
• Employee referral bonuses
• Internal training and development programs to help reach your career goals.
• This position will be based out of our NASB 435 office, with flexibility for remote work one to two days per week.

If you have any questions, please contact

Note:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time. NASB is an Equal Opportunity/Veterans/Disabled employer.