Credit Controller

Overview

Nisbets Limited are currently recruiting for a Credit Controller to join our Finance team and play a key role in managing the end-to-end credit control process for strategic and high-volume customers within the Key Accounts sector. This role will be based in Avonmouth, with flexibility to work from home as part of a hybrid working pattern following a period of training.

The successful candidate will be responsible for maintaining ledger accuracy, driving proactive engagement with internal and external stakeholders, and ensuring timely payments to support accurate cashflow forecasting. This is a highly collaborative role, working closely with Sales, Customer Service, and Finance teams to resolve queries, minimise overdue debt, and support continuous improvement initiatives. You will lead customer query resolution, provide aged debt analysis, and contribute to process enhancements aligned with our One Touch philosophy: resolve once, resolve well.

This is an exciting opportunity for a detail-oriented and improvement-driven individual with a strong background in credit control or customer service environments.

• Manage the full credit lifecycle for assigned key accounts, ensuring timely payments and minimal overdue debt.
• Reconcile customer statements and maintain ledger accuracy.
• Confirm and communicate payment dates to support accurate cashflow forecasting.
• Act as the primary point of contact for invoice disputes and payment queries, resolving issues with a One Touch mindset.
• Provide aged debt analysis, risk commentary, and account summaries for internal stakeholders.
• Collaborate with Sales, Customer Service, and Finance teams to align on resolution strategies.
• Support legal recovery processes where required, including liaison with third-party agencies.
• Contribute to continuous improvement by identifying root causes of recurring issues and proposing process enhancements.
• Ensure all customer queries are logged in the designated system with timestamps and resolution status.
• Maintain SLA adherence and monitor digital communication adoption.

• Proven experience in credit control, ideally with key account or high-volume exposure.
• Strong reconciliation and customer query resolution skills.
• Excellent communication: clear, confident, and customer-focused.
• Detail-oriented with a proactive, improvement-driven mindset.
• Proficiency in Microsoft Office and ERP systems.
• Experience managing a high volume of accounts (desirable).
• Knowledge of fraud detection and prevention (desirable).
• Understanding of legal debt recovery processes (desirable).
• Strong team player with a collaborative mindset.

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UKs market leader today its always been our determination to hit whatever goal we set ourselves, no matter how big. And weve done it time and time again. Were looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do.

We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are. Were determined to take the next step. But we need your help to do it. Its all about you. If youre looking for a forward-thinking business on which to leave your mark; where your work is valued;
Where youll test your skills and then develop them further than you thought you could - Nisbets is for you. Youll be pushing the boundaries with us, day in day out. Youll work in a fast-paced, ever changing environment. Youll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team youll be working in a family-owned business that isnt afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us? Apply today.