Manager, Operations; Margins and Cashiering

About This Role

Apex's Operations division manages complex middle and back office custodial and clearing services on behalf of our clients. We are seeking a Manager, Operations (Margins & Cashiering) to support our Cash Management team responsible for risk prevention, status confirmation, and education of policies and procedures related to money movement. Our mission is to execute as an elite team of experts, committed to the highest level of satisfaction, by owning every client interaction through clients' eyes.

We provide one call resolution and protect the clients' interests from fraud while mitigating risk to the firm. Our team is centralized to assist various departments' client requests for incoming and outgoing movement of funds. Our collaborative team members carry out our mission to provide the one-on-one service that Apex is known for. It is this level of service that differentiates us from our competitors!

• Effectively managing, and coaching others, evaluating risk when reviewing client accounts requesting fund disbursements including but not limited to check requests, check deposits, domestic and international incoming and outgoing wires.
• Performing work that is detailed and communicated in a clear, effective manner.
• Actively listen, assess specialists' and clients' needs, research information, and provide "outside of the box" solutions.
• Problem solving and conducting research/special requests through the use of email, telephone and our internal inquiry system.
• Receiving and effectively resolving escalations to the clients' satisfaction and take action quickly in a high-risk environment to mitigate risk to the firm.
• Proactively educate specialists, clients and internal partners on our products and services.
• Drive business initiatives and results by developing strong partnerships.

• Bachelor's degree in finance, economics, or business administration (or equivalent work experience) required
• 5+ years' experience in brokerage/financial industry, with emphasis on customer service or securities processing required
• 2+ years experience as a people manager preferred
• FINRA SIE and Series 99 License(s) required (or willingness to obtain);
  Series 7 preferred

• Passion for service and the desire to help and develop people.
• Strong interpersonal, verbal, and written communication skills.
• Ability to listen and to explain complex subjects in simpler terms.
• Demonstrated ability to work in an environment with minimum supervision.
• Demonstrated leadership and ability to be a role model and mentor to your peers.
• Intermediate to advanced level of knowledge regarding regulatory, audit and compliance policies related to the securities industry.
• Excellent operational and follow-up skills with the ability to manage complex work and to understand our business quickly.
• Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.

• This job operates in a hybrid, office environment 3 days per week.

We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home.

Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.