Billing Manager

Overview

MRI Software is seeking an experienced Billing Manager to lead and oversee the EMEA billing function. This role is responsible for ensuring accurate, timely, and compliant billing across a global client base while driving continuous improvement in billing processes, systems, and team capability. The Billing Manager will manage and develop a team of Billing Analysts, partner closely with Finance, Accounting, Legal, Sales, and Revenue Operations, and act as the primary escalation point for complex billing matters.

This role plays a critical part in revenue integrity, client satisfaction, and month-end close. The role supports a hybrid working model with 3 days of working from home per week and is based in the Cape Town office. Please note this role will follow UK Hours.

• Lead, coach, and develop the Billing team to ensure high performance, engagement, and accountability
• Track, measure, and report on team KPIs; use data to identify performance gaps and implement improvement plans
• Own end-to-end billing operations, ensuring invoices and credit memos are accurate, timely, and aligned to executed agreements
• Support month-end close by meeting all billing and reporting deadlines
• Identify opportunities to streamline billing workflows and improve efficiency and accuracy
• Oversee billing inquiry and ticket processing to ensure timely and accurate resolution
• Act as the primary escalation point for complex billing issues, both internal and client related
• Partner closely with Finance, Accounting, Legal, Sales, Revenue Operations, and FP&A

• Strong people leadership and coaching capability
• Excellent financial and billing acumen
• Strong analytical and problem-solving skills
• Excellent verbal and written communication
• Proficiency in Salesforce, Net Suite, and billing/ERP systems

• High school diploma required
• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred

• 7+ years’ experience in billing, accounts receivable, or related financial operations
• SaaS billing experience strongly preferred

• Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Private Medical Insurance and Health Cash Plan for your health and that of your family
• Competitive Personal Pension plan
• Parental Leave Program to spend more time with your new arrival(s)
• 25 days of annual leave plus Bank Holidays, plus 15 hours of Flex Time Off
• Income Protection Plans
• Tuition Reimbursement Schemes for professional development
• Ability to work from anywhere in the world for two weeks per year

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Our people-first approach to Prop Tech defines a new industry standard for client experiences that deliver real value every day. We believe MRI is more than just a workplace;

it’s a connected community where people belong. We’re committed to diversity, equity, and inclusion and fostering a work environment where everyone can reach their full potential. MRI is proud to be an inclusive employer and welcome candidates from diverse backgrounds.