Collections Representative - Remote

Overview

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

The Collections Representative has the responsibility for a managing collections activity for a specified group of customer accounts, which includes collection of past dues, processing of payments, and resolution of payment issues all while maintaining a customer service focus.

• Manages accounts within a specified customer base making daily contact for payment of past due invoices; negotiates payment plans when necessary.
• Performs daily phone calls and follow-ups to customers regarding the status of deposits and prepayments on pending orders to ensure ship dates are not missed.
• Manages credit holds within their customer base, prioritizing them as necessary to meet critical timelines.
• Takes and processes credit card payments via phone for pending orders / invoices.
• Works with other departments to resolve customer claims to ensure credit is issued and that additional necessary payment is received.
• Performs daily account reconciliation by matching outstanding credits to outstanding debits and working with customers to make sure our records match.
• Manage open payment and credit balances to ensure proper application and/or submission for refund as appropriate.
• Analyzes customer statistics to reduce or remove credit lines when applicable.
• Works with customers and management to obtain necessary documents to have credit lines reviewed for an increase.
• Determines accounts that need to be forwarded to a third-party collection agency.
• Assists with backing up team members who are out of the office, as assigned by Supervisor
• Other Credit-related functions as deemed
• Performs other duties as assigned.

• Proficient with Microsoft Office software, to include Outlook, Word, and an intermediate level knowledge of Microsoft Excel
• Knowledge of Great Plains, Syteline, and Cforia Autonomy software preferred.
• Manages multiple tasks and priorities.
• Attention to detail and follow up.
• Professional verbal and written communication skills.
• Ability to manage stressful customer situations in a calm, controlled and professional manner with a customer service focus.
• Works well independently and with others.

• High School diploma or equivalent
• 1–3 years of experience in collections, accounts receivable, credit, or a customer-facing financial role
• Proficiency with Microsoft Office, including Outlook, Word, and intermediate Excel skills
• Strong verbal and written communication skills with a customer-service-oriented approach

Must be located in one of the following states:
Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, Linked In Recruiter, or a verified PCNA email address ending in  We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process.

If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.