Collection and Dispute Analyst

Overview

Position Summary The Credit Analyst is responsible for analyzing accounts and communicating with Sales and Customers to ensure timely collection of customer payments. The Credit Analyst is accountable for individual credit metrics and supporting overall Credit Department strategic initiatives.

• Collect delinquent payments from customers (initiate collections activities: phone, email, dunning letters, contacting MA or AE, other); handle CMU credit and Local inquiries and/or disputes received via phone, create new disputes for CMU credit/Local controlled accounts,Research financial disputes and inquiries.
• Work with customers and internal stakeholders to resolve the disputed issue (e.g., volume, price, freight, short-pays, account issues, promotions, etc.).
• Coordinate actions based on root-cause analysis on disputes and identify customer patterns that can be resolved by working directly with the customer or Sales/MA.
• Update collection notes for resolution and/or other situations based on outbound collection (Local voice collections attempts, and all CMU attempts).
• Identify ways to improve the overall credit portfolio and reduction in bad debt or delinquent accounts.

• Education Required
  :
  High School Diploma
• Education Preferred
  :
  Associates degree or higher

• 2-4 years’ experience in Accounts Receivable, Credit and/or Collections with knowledge of departmental function, terminology, and interrelationships.

• Demonstrates strong collection knowledge
• Strong communication and oral skills; effectively communicate with internal/external customers
• Demonstrates the ability to work across functions
• Analyzing past due accounts and applying collection treatments
• Proficiency with Microsoft Office and specialized accounting / finance software ERP Systems (e.g., Workday)

• English

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.

The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:

This position is eligible for remote workers. Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries, and affiliates.