Detection Team Lead - FinCrime

What We’re All About at Kroo

Kroo has a big vision. To be the first Bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals.

We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company’s mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people’s lives for good.

• This position will involve training a team of graduates in the Manchester office on a weekly basis.
• Support the day-to-day operations of Kroo’s 1st Line Financial Crime Detection Team.
• Act as a point of escalation and support the wider team with best-practice guidance on how to manage reviews.
• Investigate transaction monitoring alerts to identify suspicious activity.
• Support and deputise the Detection Team Lead to ensure the team meet objectives.
• Conduct thorough reviews of periodic or enhanced due diligence alerts.
• Proactively identify financial crime trends through data analysis.
• Swiftly and effectively execute payment reviews delivering a positive customer experience whilst protecting customers and the bank from risk.
• Liaise with other financial institutions and law enforcement authorities.
• Liaise with other business departments.
• Support the optimisation and update of existing processes, systems and procedures.

• 2 years experience (minimum) in a fraud or financial crime role.

• Experience managing escalations and supporting investigations.
• The ability and knowledge to coach and develop junior members of the team.
• An inquisitive and proactive attitude.
• The ability to manage a varied workload and meet SLAs.

• An analytical mindset and capable of identifying patterns in large datasets.

• A cooperative character and you enjoy working as part of a dynamic team.
• Excellent communication skills.

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days:
  We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program:
  We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support:
  We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension:
  We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment:
  We provide top‑of‑the‑line equipment necessary for smooth hybrid work, including a Mac Book laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office:
  You'll enjoy access to our modern, bustling workspace in Manchester.
• Cycle to Work scheme:
  We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme:
  We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave:
  We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth:
  As a fast‑paced, high‑growth start‑up, we're dedicated to…