Credit Administrator

Hajoca Corporation is one of the country’s largest privately‑held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths;

a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

The South Credit Team at Hajoca is looking for a Credit Administrator. This is a remote position, and candidates may be located anywhere within the United States.

Pay for this position is between $22 and $24 per hour.

Are you passionate about customer service? Are you detail oriented and mathematically inclined? Are you careful and discreet when handling sensitive information? If so, then we’d like you to join our dedicated team as a Credit Administrator.

• Handle all aspects of the credit and collections process for an assigned base of accounts.
• Foster and cultivate strong relationships with both internal and external customers to support their needs and improve satisfaction.
• Prepare credit approval packages for submitted applications, annual review, job accounts and credit line increases.
• Understand and interpret credit bureau reports and business credit reports.
• Promptly respond to reference requests on existing customers.
• Assist in the credit analysis and credit approval process.
• Assist in collateral issues.
• Maintain precise and up-to-date credit and collection files to support compliance and operational efficiency.
• Keep detailed electronic notes for each customer interaction, ensuring comprehensive tracking of communication and follow‑up actions.
• Participate in team‑based initiatives within the Credit Department, fostering effective communication and cooperation to achieve shared goals.
• Review and approve credit lines and job accounts up to $10,000, assessing risk and creditworthiness as part of the decision‑making process.
• Review over credit limit reports to begin analysis of customers requiring credit line increases.
• Communicate with Profit Center Managers to understand PC exposure in relation to increased customer activity.
• Conduct collection calls on overdue accounts to manage and reduce the aging portfolio effectively as needed.
• Reconcile customer statements/billings and provide invoice documents to customers as requested.
• Accurately process refunds of credit balances.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

• 1 or more years of experience in customer service.
• Possession of or working towards a Credit Business Associate (CBA) designation from the National Association of Credit Management (NACM) is preferred.
• Wholesale distribution experience (preferred).

• Have proficiency in Eclipse software.
• Have strong accounting/mathematical ability and experience.
• Be able to achieve and maintain an understanding of the credit laws utilized to collect Accounts Receivable (i.e., lien laws, payment bonds, Miller Act, Little Miller Acts, promissory notes, letters of credit, joint checks).
• Be results oriented; focused on attaining goals and objectives.
• Effectively use Microsoft Office software to communicate via email, to review reports and documents.
• Demonstrate outstanding customer service and interpersonal communication…