Remote Mortgage Loan Officer - Consumer Direct; California

About the team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic Fin Tech company, you  help reshape how consumers buy, sell, and finance homes, in a collaborative and high-energy environment. We  a team of innovators, problem solvers, and creative individuals pushing the boundaries of the mortgage industry. If you  looking to be part of an exciting journey and make a real impact, Zillow Home Loans is the place for you.

As a Mortgage Loan Officer, you are responsible for originating mortgage loans and guiding borrowers through the loan process. You will drive funded loan volume and hit production sales targets through proactive customer and agent engagement. This role handles incoming leads from various sources and generates self-sourced leads through strong relationships with partners and agents, while providing outstanding customer service through timely follow-up and professional, courteous correspondence.

This role is remote with restrictions. Your designated remote location is defined as your principal place of residence and must be physically located within the state listed above,
California
. You may also elect to spend time working at a company office. Employment is contingent upon remaining in this location; relocation requests to another state are subject to Company review and approval and may be denied based on business need.

• Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.
• Achieve production targets by actively engaging with customers and agents, using data to manage and prioritize a book of business for optimized efficiency.
• Handle incoming leads from various sources including company provided lead resources, client partners, and produce self-sourced leads through strong partner relationships.
• Promptly contact borrowers upon lead receipt and follow up after the initial discovery call to assess financing readiness and offer personalized support.
• Manage multiple leads and loans within SLAs, ensuring timely follow-up and efficient processing while communicating effectively via phone, email, and text.
• Build strong relationships with assigned buyers, agents, and partners through regular communication and personalized support to encourage repeat business.
• Stay informed on market trends and nuances to tailor the customer and agent experience.
• Conduct occasional in-market visits to engage with agents and drive involvement.
• Ensure all transactions follow applicable laws, regulations, and company guidelines.
• Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
• Perform other duties as assigned.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location.

You are a passionate and skilled communicator who excels at building client and partner relationships through consultative selling and phone sales. Motivated by uncapped income potential, you thrive in competitive environments, demonstrating strong time management, organization, and a continuous drive to learn and improve.

• 3+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required)
• Physically located in and working from California
  .
• Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content (required)
• Proven track record in handling purchase loans and working with real estate agents
• Demonstrate a strong understanding of client service and exhibit a passion for helping people
• Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully
• Proficient in Microsoft products such as Outlook, Word, and Excel
• Associates or Bachelors degree preferred
• Travel is required within the first…