Quality Assurance Manager – Trade Services

Overview

End Date:
Wednesday 21 January 2026

Salary Range: £43,803 - £48,670

We support flexible working –  for more information on flexible working options

Flexible Working Options:
Job Share

JOB TITLE: Quality Assurance Manager – Lending & Trade Services

LOCATIONS: Birmingham, Edinburgh, Glasgow, Leeds, Manchester or London

SALARY: National £43,803 to £48,670/ London £51,777 to £57,730

HOURS: Full-Time

WORKING PATTERN: As our team support US trading activity, we also operate during US trading hours. This means working hours will be 2pm to 10pm 5 days a week. This role is a remote based role and does not require regular attendance to an office location.

• Provide assurance that our processes, people, and performance, meet the quality standards set out in our procedures, policies, and regulatory requirements.
• Own the process of reviewing and monitoring our controls and the performance against those controls, i.e. how a task is performed, oversight of the controls applied to how the task is performed and the performance of colleagues against these controls.
• Provide insightful, high quality, advice and guidance to team members. As the technical expert for the team, you will be responsible for Quality Checking and Quality Assurance for all the processing we undertake for the US business such as:
• Standby Letters of Credit (SBLCs)
• Supplier Chain Finance
• Receivables Purchase
• Lending Drawdowns
• Lending Lifecycle events such as charging & billing

While initially this activity will be completed on ACBS, strategic system enhancements are underway to migrate some of the Trade activity to our proprietary Trade system TI+ in Q1 2026. This is one of several system enhancements in plan to scale the business and support the growth aspirations of the US business over the next 5 years.

• Uniform Rules for Collections v 522
• Uniform Customs and Practice for Documentary Credits v 600
• Uniform Rules for Demand Guarantees v 758
• International Standby Practices (ISP
  98)
• International Standard Banking Practice (ICC Publication 745)

We can bring you up to speed on our Group Policies, but you ll need to have sound knowledge of the legal and regulatory requirements pertaining to the provision of Trade products, and the environment in which Trade Services operates.

We’ll also encourage you to successfully attain a CITF qualification within 12 months of being in role.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.