Case Officer; Appointeeship & Deputyship

Overview

We are keen to support employees to balance their working life with other commitments. Wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss possible flexible working options for this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

This is a financial assessment role. As a Case Officer in the Financial Assessments and Deferred Payment Scheme team you will be completing financial assessments for people who receive non-residential and residential services from the local authority. Accuracy and attention to detail are important in this role as well as being able to work independently and as part of a team.

You will be working with older and disabled people and their representatives to obtain all appropriate financial and other relevant information for the purpose of undertaking a financial assessment. You will be working with minimal supervision, managing a case load where you will be responsible for the completion of financial assessments. This will involve dealing with queries and correspondence from the public.

A standard DBS check is required for this post.

• Managing a caseload involving dealing with queries and correspondence from the public
• Working with a computerised financial and data management systems
• Knowledge of Adult Social Care policy and practice
• Understanding the importance of confidentiality, data security and management
• Communicating well, verbally and in writing
• Gathering and analysing information
• Working without direct supervision, managing your own time effectively, prioritising to meet deadlines

The successful candidate will be able to demonstrate experience of, or ability in:

• Experience of managing a caseload involving dealing with queries and correspondence from the public
• Working with a computerised financial and data management systems
• Knowledge of Adult Social Care policy and practice
• Understanding of the importance of confidentiality, data security and management
• Communicating well, verbally and in writing
• Gathering and analysing information
• Working without direct supervision, managing your own time effectively, prioritising to meet deadlines

We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.