Racing Bank Administrator

Racing Bank Administrator

Wellingborough (Hybrid)

Salary £25,000 - £27,000 per annum

Are you looking to start a career in banking and finance, with real client contact and clear development opportunities?

You’ll join the Racing Service Desk, supporting new and existing Racing Bank clients and helping them get everything set up to manage their racing related finances. This is a varied, client facing role where you’ll build trusted relationships, answer day to day queries and introduce products and services that make horse ownership simpler.

Clients will rely on you to guide them through how to register ownership, set up bank accounts and access payments and services that meet their needs.

You’ll be part of one of the friendliest and most successful teams in the Bank with a supportive line manager who is invested in your success.

This role is an excellent entry point into banking and offers strong career progression. You’ll gain in depth knowledge of our products, processes and systems, supported by structured training and a collaborative team around you.

Benefits include private medical insurance, 25 days’ annual leave (rising to 28 days with length of service), enhanced maternity and paternity leave, income protection, and pension. For the full range of benefits please see https://(Use the "Apply for this Job" box below)./

You will work 9.30am to 6pm Monday to Friday. Based in our Wellingborough head office you will initially work fully onsite to ensure you are supportive during training after which you will have the flexibility to work from home two days a week.

• Acting as the main point of contact for Racing Bank clients.
• Handling a wide range of client queries by phone and email.
• Building relationships to understand clients’ current and future banking needs.
• Registering clients for our Racing Payment Service and completing trainer mandates.
• Working closely with colleagues across the Bank to resolve queries and share knowledge.
• Delivering against allocated sales targets while maintaining excellent client service.

• Experience in a client facing or customer service role, with proven experience handling phone calls and a confident, professional telephone manner.
• Excellent communication skills.
• Strong attention to detail, even in a fast-paced environment.
• GCSEs at grade 4 or above.

At Weatherbys Banking Group, we’re committed to building a diverse and inclusive workplace where everyone feels respected, supported, and empowered to thrive. We believe that different perspectives and lived experiences make us stronger, and we actively welcome applications from people of all backgrounds and communities.

As a proud Disability Confident Committed employer, we’re dedicated to creating an environment that’s accessible and inclusive for all. If you have a disability and meet the minimum criteria for the role, you’ll be guaranteed an interview. If you need any adjustments during the recruitment process, please let us know we are here to support you.