Finance Collections Specialist - Remote; EST

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for those who make the world. Sound like you? Join our top‑notch team of about 48,000 diverse and high‑performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

As a Collections Specialist
, you’ll be part of our Financial Services team working as a remote employee (east coast time zone). You’ll get to:

• Review post‑charge off accounts for disposition and present planned collection action recommendations to management for resolution.
• Contact account holders to arrange payment, payment plans, or settlement of accounts in accordance with parameters set by the business.
• Recommend collection accounts for assignment to Collection/Legal, including review of documentation to ensure a complete set of documents and supporting information is provided for maximum recovery.
• Prepare accounts for placement and provide required documentation to support account placement.
• Document collection attempts and activities in Salesforce or other repositories as requested.
• Use commercially reasonable collection tactics to resolve accounts assigned to them.
• Uphold integrity, discretion, and respect for confidential information at all times.
• Perform other duties as assigned.

• A degree in Business or related field; bachelor’s degree preferred.
• 3‑5 years’ experience in collections required.
• Exceptional customer service experience.
• Ability to understand and provide accurate and timely resolutions to customer questions and/or problems.
• Strong analytical ability required to gather and interpret data in situations where the problems are moderately complex.
• Able to prioritize duties and effectively manage time; strong organization skills.
• Effective at performing detail‑oriented tasks.
• Exceptional written and verbal communication skills to manage across functions at various levels.
• Self‑motivated individual with the desire to succeed.
• Proficiency with word processing and Excel spreadsheet software programs.
• Knowledge of FDCPA is a must.

• Competitive salary and a great benefits plan, including medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

• Grow:
  Be part of a global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn:
  Have access to a wealth of learning resources, including our digital learning portal.
• Belong:
  Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back:
  Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

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