Advisor Credit and Collection

Location: Quebec

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** Job Type:
** Regular
* * Invest in you, JOIN AGROPUR.*
* *** We DAIRY you!
*** Agropur is looking for a
** Credit and Collections Advisor
** passionate about analysis to join its team in St-Hubert.

Reporting to the Credit and Collections Manager, the Credit and Collections Advisor holds a professional position within Agropur. The Advisor is responsible and accountable for a portfolio of major, complex, and/or strategically identified accounts, whether in managing collection activities and/or credit risk analysis. The portfolio may include Canadian, U.S., or export accounts. The Advisor builds strong business relationships with internal and external partners as well as clients.

To excel in this strategic role, the Credit and Collections Advisor must demonstrate sharp judgment and be recognized as a pillar in the proactive management of complex cases. Acting as a wise decision-maker, the Advisor can guide actions and supporting teams in achieving operational and financial objectives.

Their autonomy, ingenuity, and adaptability enable them to navigate effectively in a constantly evolving environment. With a collaborative mindset and exemplary professional rigor, they maintain an openness to innovation and emerging technologies, thereby contributing to the continuous improvement of processes and the overall performance of the organization.
** At Agropur, we invest in YOU:
*** Recognition of years of service for vacation calculation;
* Flexible remote work options;
* Flexible group insurance plan including telemedicine services;
* Employee assistance program;
* Opportunities to invest in yourself (career development, etc.);
* Pension plan with company contributions;
* Salary scale 004: $71 200 à $89 000 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)
** What this role involves:
** More specifically, the responsibilities of the
** Credit and Collections Advisor*
* ** are:
*** Ensure compliance with internal policies, including the credit policy, current procedures, and established internal controls.
* Perform risk analyses using credit reports, financial statements, and other available information sources to determine credit terms for customer accounts.
* Maintain proactive communication with clients, especially for overdue accounts, and negotiate payment arrangements when necessary, ensuring proper follow-up.
* Provide support to Intermediate Credit Clerks for collecting problematic first-level accounts and, when needed, take charge of decisions and actions required to recover amounts, as well as assist the Credit and Collections Analyst as needed.
* Ensure diligent reconciliation of accounts.
* Collaborate effectively with internal and external stakeholders.
* Inform the manager of any risks related to receivables.
* Follow up to obtain necessary documents from both clients and internal teams after escalation by deduction, cash application, and intermediate credit clerks.
* Manage invalid deductions in coordination with relevant stakeholders, analyze discrepancies, produce action reports, and implement corrective measures.
* Make decisions during analysis for order release and, when necessary, proceed with account blocking.
* Provide training and coaching to administrative credit clerks, credit and collections analysts, and across the organization.
* Produce and analyze performance reports and various presentations.
* Suggest process improvements to the manager.
* Actively participate in training and coaching of intermediate clerks and other internal needs.
* Participate and collaborate in monthly, quarterly, and annual closings.
* Serve as the governance delegate for managing customer master data (Data Steward).
* Participate in special projects and may be required to perform system testing or act as a super-user.
* Perform any other related tasks as required by the team.
** What you need to join our team:
*** Minimum of 10 years of experience in credit management and analysis, collections, and high-volume trade deductions
* University degree in business administration or a related discipline
* CCP certification or in progress and/or equivalent credit designation
* Strong expertise in credit risk analysis, financial statements, and credit platforms
* Knowledge of export credit and collections, a significant asset
* Familiarity with client portals and EDI systems
* Proficiency in customer master data structure and management, a strong asset
* Knowledge of insolvency, an asset
* Advanced Excel skills (complex formulas, pivot tables, V/X lookup)
* Good knowledge of SAP Fiori and Oracle, an asset
* Essential bilingualism, and multilingualism is a strong asset
*
* Qualifications:

***
* Education Required:

*** University degree in Business Administration or a related field required.
* Equivalent combination of education and/or experience may be considered.
** Experience

Required:

*** Minimum of ten (10) years of experience in credit management and analysis, collections, and high-volume…