CCHL Mortgage Consultant Assistant

Overview

Description and Hours are listed as part of the role:
Mon–Fri, 40 hours per week.

A Mortgage Consultant Assistant works directly under the supervision and guidance of one or more Mortgage Consultants. This position is responsible for managing communication between all parties involved in the loan process and providing administrative support to the Mortgage Consultant. The role requires the ability to work in a fast-paced environment.

• Provide administrative support through the collection of information and documentation in preparation of sending loan files for processing.
• Communicate with borrowers, processors, operations staff, closing attorneys, title companies, real estate brokers, and others to expedite the mortgage process.
• Communicate daily with Mortgage Consultants on the status of loans.
• Assist processors with routine and sometimes complex operational obstacles to move loans toward final approval.
• Answer client inquiries related to rate lock status and loan application status to ensure quality client service.
• Coordinate, create, track, and distribute marketing materials.

Employer Expectations All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times. Associates will follow policies and procedures as established by the organizations, with department managers setting the standard.

• NMLS License preferred, but not required.
• Knowledge of FHA, FNMA, FHLMC guidelines.
• Familiarity with loan origination software (Encompass).
• Full understanding of the mortgage process from application through processing, underwriting, and closing.
• Ability to work independently in a fast-paced, deadline-oriented environment.
• Effective written and oral communication skills.
• Proficient in Microsoft Office.
• Strategic thinker and problem solver.
• Detail-oriented.
• Office-based training period with potential remote work options after training, as allowed.

Minimum high school diploma or equivalent required. Some college preferred. Relevant experience may substitute for the education requirement. 2–5 years of mortgage experience is a plus. Preference for having managed a loan pipeline of twenty loans per month. Successful completion of in-house training or other approved training program will be considered.

• Lobby or cubicle environment.
• Open office environment or hybrid depending on business needs.
• In the event of disruptions, associates may relocate or telecommute to ensure business continuity.
• Positions approved for Hybrid Flex/Remote Work are determined by department manager and HR. All associates approved to participate in a Flex/Remote work schedule will review and acknowledge the guidelines in the Hybrid Flex/Remote Work Policy.

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities. They describe the general nature of the job and may change at any time.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT
. This job description does not restrict Capital City Bank, Capital City Wealth, and Capital City Home Loans from assigning, reassigning, or eliminating duties as needed. This description reflects the current essential functions and may change to meet the needs of the Bank or department.