Mortgage Support Officer - FirstBank Limited

Overview

Mortgage Support Officer

First Bank UK is a globally recognised, top-tier bank offering a comprehensive range of retail and corporate financial services/products. This thriving business has over 10 million active customers in over 700 locations and is the oldest African bank in the UK. We are seeking an experienced Mortgage Support Officer. This is a hybrid role with 3 days in the office and 2 days working from home.

• Provide day-to-day support in the development and processing of First Bank UK’s BTL & commercial mortgage proposition for UK residents.
• Assist in managing applications, broker relationships, and internal processes to ensure the smooth delivery of mortgage business.
• Support the Senior Mortgage Specialist and wider team in achieving lending targets and maintaining excellent service standards.
• Develop First Bank UK’s introducer panel.

• Handle incoming enquiries from brokers, ensuring timely responses.
• Prepare applications for review by Credit, liaising where necessary.
• General administrative support on client onboarding and retention, account opening, client screening and KYC documentation checks.

• Act as a first point of contact for intermediaries, answering criteria and process queries.
• Help onboard new brokers and introducers, ensuring compliance checks are completed.

• Support broker events, webinars, and presentations.
• Gather feedback from brokers on products and processes for continual improvement.

• Ensure all documents and cases meet compliance and regulatory standards.
• Assist with preparing files and reports for Credit/Risk Committees.

• Provide administrative support to the Senior Mortgage Specialist.
• Assist in preparing MI, pipeline reports, and management updates.

• CeMAP Qualification (essential)
• Existing introducer network would be an advantage.
• Knowledge of mortgage processes, property finance, and FCA/PRA regulations are an advantage.
• Strong organisational and time management skills.
• Good written and verbal communication, confident with brokers and stakeholders.

• Up to 10% employer pension contribution
• Life Assurance Cover
• Income protection
• Private Medical Insurance plan (upon successful completion of probation period)
• Contribution to glasses/contacts and eye testing
• Gym subsidy (up to £50 per month)
• Cycle to work scheme
• Employee Assistance Program
• Interest Free season ticket loan for travel
• Birthday Leave
• 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service
• Give As You Earn (GAYE)

The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here:

First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.