Payments Processing Associate or Remote FCA Redress Programme; Insurance

Overview

Vantage Point Global is seeking Payments Processing Associates to join a team delivering a large‑scale FCA remediation programme across multiple insurance products and customer cohorts with one of our professional services partners. As an associate you will join a specialist team providing controlled review and authorisation of customer redress outcomes before payments are executed by the insurer.

In this role, you will validate calculated redress amounts against approved methodologies, complete accuracy and completeness checks, manage exceptions and queries, and ensure all decisions are clearly evidenced, auditable, and compliant with regulatory standards. You will work collaboratively with our client’s remediation operations, quality control, data, and governance teams, and follow established governance, MI, and operational controls.

This role will suit detail‑oriented, analytical individuals who thrive in control‑driven environments and can work at pace while maintaining high quality standards. Positions are available on a remote basis or through our Belfast office.

• Review and validate customer redress calculations in line with approved FCA‑compliant methodologies and programme rule sets.
• Conduct 4‑eyes checks and authorisation steps prior to submission for payment execution.
• Verify customer data, payment details and supporting evidence to ensure regulatory and operational accuracy.
• Investigate discrepancies, exceptions, and complex case scenarios, escalating where appropriate in line with SOPs and RACI.
• Produce clear, accurate evidence packs that are fully audit‑ready and aligned with programme standards.
• Maintain high levels of documentation discipline, ensuring full traceability of decisions.
• Collaborate closely with the client s remediation operations, QC, Data and Governance teams.
• Support the production of MI inputs related to throughput, error trends, and exception themes.
• Adhere to GDPR, information security requirements, and secure‑access protocols at all times.
• Work to daily throughput expectations and established service levels, contributing to a high‑performing delivery environment.

• Strong attention to detail and commitment to accuracy in a controlled, audit‑focused environment.
• Analytical mindset with the ability to interpret calculation logic, financial adjustments, and interest methodologies.
• Clear and concise communicator, able to document reasoning and outcomes effectively.
• Comfortable handling large datasets, reconciling data points, and identifying anomalies.
• Ability to work efficiently in a volume‑driven, procedural environment with tight deadlines.
• Proactive in raising risks, issues, and opportunities for process improvement.

• 2-3 years experience in payments processing, financial operations, reconciliations, or regulatory remediation (insurance or banking beneficial).
• Proficiency with Excel/Sheets (lookups, filters, SUMIFS, conditional logic).
• Familiarity with FCA remediation, DISP principles, or redress programmes (desirable).
• Understanding of AML/KYC, customer verification, and payment security controls (advantageous).
• Experience working with workflow case‑management tools or ticketing systems.
• Strong written English and evidence‑documentation skills.

Preference will be given to candidates based in Belfast, though remote options within the UK will also be considered.

9 months initially, with potential for extension.

Vantage Point Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.

• To apply, you’ll need to provide us with a CV and answer a few short questions.
• If you have not heard back from us within three weeks of your application date, unfortunately we will not be progressing your application.

Vantage Point Global (VP) is a talent consultancy established in 2014 to support top‑tier clients in building their talent pipeline. VP provides opportunities for all, hiring…