Manager​/Loan Closing & Servicing

Who We Are:

At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products.

We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness
, reflecting our deep commitment to our team members and the communities we serve.

The Manager/Closing & Servicing is responsible for overseeing all closing, post-closing and servicing operations for consumer and residential real estate loans. This role ensures loans are closed accurately, funded timely, boarded correctly, and serviced in compliance with regulatory requirements, investor guidelines, and internal policies. This position provides leadership to closing and servicing teams, drives operational efficiency, and ensures an exceptional member experience from loan closing through payoff.

The position collaborates closely with underwriting, processing, and experience teams to ensure seamless end-to-end loan execution.

This position has a starting annual rate of $82,300
, but your offer amount may be increased with relevant work experience and transferable skills.

• Lead, coach, and develop the consumer and real estate closing and loan servicing teams to ensure consistent performance, accountability, and foster a culture of accuracy and delivering an exceptional member experience.
• Manage staffing, workload distribution, and workflow prioritization to meet service level expectations and operational demands.
• Lead and oversee consumer and residential closing teams responsible for preparing accurate closing documents, coordinating loan closings, and ensuring timely funding, while complying with regulatory requirements, investor guidelines, and internal policies.
• Oversee loan servicing functions for consumer and residential portfolios, including payment processing and escrow administration, ensuring accurate and timely payment of taxes and insurance.
• Ensure specialized mortgage servicing issues are managed appropriately including escrow management, annual escrow analysis and disclosure, private mortgage insurance removal, subordinations, and modifications.
• Perform other duties as directed by leadership.

• High school diploma or equivalent.
• 4-6 years of experience in operational lending functions, including but not limited to loan processing, closing, servicing, and/or underwriting.
• 2-4 years of leadership experience.
• Demonstrated high degree of creative decision-making and latitude.
• Strong knowledge of industry-standard closing and servicing procedures.
• Advanced understating of standard concepts, practices and procedures within the Lending field.
• Proven ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality.
• Demonstrated excellent written and oral communication skills.

• College degree.
• Proficiency using Symitar, Meridian Link and Encompass.

• Comprehensive medical, dental, and vision plans
• Four weeks of PTO for all full-time team members
• Up to 12-weeks paid paternity/maternity leave
• Lifestyle Accounts to help with your personal wellbeing
• Family Health Benefits
• Paid time off to observe all Federal Holidays
• Flexible work options, including flex scheduling and work from home for many positions
• A generous 401k match
• Numerous employee engagement activities
• Community Resource Groups
• Paid time off for occasions such as volunteering, caregiving, and family events

We believe in creating a Culture of Belonging guided by our core values:
Relentless Care, Hustle & Grind, Huzzah! and Curiosity.

If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly!

Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that Community Financial Credit Union does not…