Senior Insuring Specialist

About the team

The Post Closing team at Zillow Home Loans is a collaborative, high-performing group dedicated to delivering outstanding service and operational excellence throughout the mortgage lending process. Team members work closely together, sharing knowledge and supporting one another to achieve shared goals. The team cultivates a respectful, inclusive, and solution-focused environment, making the workplace both productive and rewarding. As part of this team, your contributions are recognized and celebrated, and you’ll help uphold Zillow’s reputation as a leader in post-closing operations.

As a Senior Insuring Specialist at Zillow Home Loans, you will serve as a subject matter expert and key resource within the post-closing team. In this fully remote role, you will oversee complex insuring processes for FHA, VA, USDA, and conventional mortgage loans, ensuring compliance with investor, agency, and regulatory requirements. You will lead process improvement initiatives, provide advanced support and guidance to team members, and act as a primary liaison for escalated issues with internal and external partners.

Your expertise will help drive operational excellence, risk mitigation, and continuous improvement across the insuring function.

• Oversee and execute the end-to-end insuring process for FHA, VA, USDA, and conventional loans, ensuring all requirements are met for timely and accurate insurance issuance.

• Serve as the primary escalation point for complex insuring scenarios, discrepancies, and exceptions, collaborating with underwriters, closers, post-closing teams, and external partners to resolve issues.

• Lead process improvement projects to enhance efficiency, accuracy, and compliance within the insuring function; develop and implement updated procedures and best practices.

• Provide advanced training, mentorship, and guidance to team members, supporting their development and ensuring consistent application of insuring standards.

• Monitor regulatory and investor guideline changes, assess operational impacts, and update team processes and documentation accordingly.

• Analyze insuring metrics and trends, prepare reports for management, and recommend solutions to mitigate risk and improve performance.

• Represent the insuring function in cross-functional meetings, audits, and quality control reviews; provide subject matter expertise and detailed documentation as needed.

• Maintain strong relationships with MI companies, HUD, VA, and other business partners to facilitate issue resolution and process enhancements.

• Take on additional responsibilities, special projects, or leadership assignments as directed by management.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $26.20 - $39.40 hourly.

This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $25.00 - $37.40 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

You are a highly skilled and proactive mortgage professional with deep expertise in insuring processes and compliance. You excel at navigating complex scenarios, resolving escalated issues, and driving process improvements. Your leadership, analytical, and communication skills enable you to mentor…