Mortgage Expert

Mortgage Support Expert (Part-time 28-30 hours)

Department: Mortgage Support

Employment Type: Part Time

Location: United Kingdom

Reporting To: John Fraser-Tucker

Compensation: £28,000 - £31,000 / year

Who are we?

At Mojo Mortgages we are on a mission to become the largest and most disruptive mortgage broker in the UK. With the support from our family of brands, including Uswitch, Money, Confused, and Zoopla, we're scaling fast and taking the industry by storm. We're not just growing quickly, we're growing exponentially, growing from 50 to almost 250 in under 2 years.

We're all about pushing the boundaries, doing mortgages differently, and delivering outstanding service that makes a real difference in people's lives.

We're looking for talented and driven individuals to join our team and help us achieve our mission. If you're passionate about making a positive impact, love to innovate and want to be part of a dynamic and fast‑paced team, we want to hear from you.

What happens when you join Mojo as a Mortgage Support Expert?

You will support our team of Mortgage Experts, using your problem‑solving skills to seek solutions for complex mortgage requests.

There’s more. You’ll be supported by some of the easiest and slickest systems and technology in the market – and you’ll even have a dedicated broker experience team purely there to make your role better!

• Working closely with our team of Mortgage Experts, you will be supporting them with complex sourcing, offering advice directly to customers and working closely with lenders to make sure customers get great advice
• You will use your technical expertise and mortgage knowledge to support the team with queries and helping them deliver good customer outcomes
• Supporting our team of Mortgage Experts - they can’t work 24/7 so we need someone to help their customers when they are not online. This could be anything from answering a customer query, updating advice due to a change in circumstances, to packaging their cases
• You will need to offer mortgage advice to our customers on their whole of market mortgage options, using Mojo’s unique in‑house software. You will do this by assessing customers’ applications and issuing high‑quality recommendations
• Make a point of efficiently keeping our customers fully informed throughout the process
• Support our customers’ mortgage application and work alongside a brilliant team of case managers

• You need to have a Full CeMAP Qualification and whole of market broker experience
• You’ll need to be able to understand and apply a flexible approach to help find solutions to complex situations
• Organisation - You’ll be busy constantly and change happens a lot, so you’ll need to be super organised, managing multiple cases from multiple brokers
• You’ll provide a best‑in‑class customer experience, going over and above each time for your customers
• You will problem solve and provide feedback for any cases that weren’t quite right the first time, developing our Mortgage Expert team with their knowledge and understanding.

Our Company Behaviours

At Mojo, we opt to stand by behaviours as opposed to values. Behaviours are more useful than values because they’re concrete and actionable, not abstract. Our core behaviours below provide the blueprint of how to thrive at Mojo.

Keep Exploring

Put People First

Love What You Do

Always Accountable

Care Personally, Challenge Directly

What you’ll get in return...

We're proud of our high Glassdoor Score, British Bank Awards, and fantastic customer reviews, but we're always striving to do better so we’ve taken a lot of time to put together a benefits package we think you’ll love.

This role has a full time £40,000 annual salary (this will be pro‑rata to the hours chosen), 25 days holiday plus bank holidays and because that isn't enough you will also get an extra half day off for your birthday, full day off if you move house and 2 company wide close down days per year just to make the deal that little bit sweeter.

You’ll also benefit from:

• Work from anywhere in the world for up to 22 days per year
• In‑role promotion opportunities rewarded with increased salary
• Sick pay and sick pay insurance
• Wellness programme from Able Futures
• Subsidised private medical insurance
• Critical Illness cover & Death in service
• Enhanced parental & adoption pay
• Compassionate leave
• Long service awards up to £3,000
• Casual dress
• And more!