Adj. aux SHM

Adj. aux SHM –
TD

Salaire : $23.37 - $32.20 CAD

Description Du Poste : TD is growing its Mobile Mortgage Sales Force and is seeking performance‑driven individuals to join our dynamic team! A great specialized role to start your career within MMS Channel.

Lieu De Travail :
Richmond Hill, Ontario, Canada

Horaire : 15 heures par semaine (part‑time)

Secteur D’activité :
Services bancaires personnels et commerciaux

Détails De La Rémunération :
La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions.

Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

Job Details

• Position is part‑time minimum 15 hours and reports to the Manager, MMS Assistants
• Work volumes are received directly from the associated MMS during scheduled hours
• Position is primarily remote, working from the home office or a specific TD location
• Flexible scheduling in partnership with the associated MMS and Manager, MMS Assistants

• Maximize support in relation to credit administration
• Maintain good relationships with partners including follow‑up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary
• Gather client documentation after initial MMS customer meeting and process credit application
• Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments
• Support customer journey through deal process while responding to any mortgage suite details product / policy for clarification

• Ensure all supporting documentation is received and validated according to internal processes and/or business/industry regulation to provide complete and accurate information for credit requests
• Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets
• Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time
• Partner with administrative support groups to facilitate the end‑to‑end credit decision process
• Support the achievement of business objectives by supporting sales goals
• Understand and apply bank and business channel operating policies and procedures
• Contribute to business objectives for Operational Excellence and support process improvement opportunities
• Escalate non‑standard or high‑risk transactions / activities as necessary
• Be knowledgeable of and comply with Bank Code of Conduct
• Be knowledgeable for the full mortgage suite of products and services

• Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions
• Participate in team meetings, employee surveys, action planning, and training sessions
• Contribute to the success of the team by willingly assisting others in the completion of assigned duties
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

• Requires established…