Mobile Mortgage Specialist Assistant

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Work Location: Richmond Hill, Ontario, Canada

Hours: 15 hours per week (minimum)

Line Of Business: Personal & Commercial Banking

Pay Details: $23.37 - $32.20 CAD per hour. TD is committed to fair and equitable compensation opportunities. Growth opportunities and skill development define the colleague experience  base pay offered may vary based on skills, experience, job-related knowledge, geographic location, and specific business needs.

TD is expanding its Mobile Mortgage Sales Force and seeks performance-driven individuals to join our dynamic team. The Mobile Mortgage Specialist Assistant (MMSA) supports specialists by handling credit administration, customer service, and administrative tasks, allowing specialists to focus on sales and business development while ensuring accuracy and efficiency.

• Part-time minimum 15 hours, reporting to the Manager, MMS Assistants
• Work volumes received directly from your associated MMS during scheduled hours
• Primarily remote; work from home or a specific TD location
• Flexible scheduling in partnership with your MMS and Manager

• Maximize support in credit administration
• Maintain strong relationships with partners, responding to questions and escalating issues when necessary
• Gather client documentation after the initial MMS customer meeting and process credit applications
• Process assigned work volumes accurately and efficiently, supporting specialists and business timelines
• Support the customer journey through the deal process and clarify mortgage suite details and policies

• Ensure all supporting documentation is received and validated per internal processes and regulations
• Contribute to meeting MMS credit quality objectives and individual targets
• Meet or exceed timeline commitments by processing transactions accurately and on time
• Partner with administrative support groups to facilitate the end-to-end credit decision process
• Support business objectives by aiding sales goals
• Apply bank and channel operating policies and procedures
• Support operational excellence and process improvement opportunities
• Escalate non-standard or high-risk transactions as necessary
• Comply with Bank Code of Conduct and full mortgage suite knowledge

• Participate fully as a team member, promoting service, quality, innovation, and teamwork
• Enhance knowledge in own area and support knowledge transfer within the team
• Engage in performance management, coaching sessions, and professional development objectives
• Participate in team meetings, surveys, action planning, and training sessions
• Assist others in completing assigned duties and contribute to a fair, positive, and equitable environment
• Act as a brand ambassador for the business area and the bank internally and externally

• Perform routine activities and multi-step customer transactions with limited financial impact
• Demonstrate broad knowledge of the basic product suite of supported business
• Understand how duties relate to others in the customer or sales team and integration
• Identify and assess customer problems using standard procedures, escalating non-standard issues
• Impact team results through quality services and information provided
• Follow RESL procedures and recommend process improvements
• Communicate product/process information clearly and ensure underlying details are understood
• Utilize formal training or work experience for required knowledge and skills
• Report to a Manager or above

• Minimum 1 year working in a client-facing and/or administrative role
• Mortgage/credit lending experience
• Superior computer / technology skills, especially MS Office suite (Word, Excel, PowerPoint)
• Highly organized, self‑starter, able to work independently and multi‑task in a fast‑paced environment
• Excellent time‑management skills with ability to meet/exceed timelines and SLA expectations
• High accuracy and attention to detail
• Superior customer service and interpersonal communication skills
• Willingness to work variable hours, including evenings and weekends

Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement plans, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.