Agency Closing Officer, Director; Remote-Eligible

Agency Closing Officer, Director (Remote-Eligible)

In this role, as a Director of Loan Closing, you will operate under limited supervision in performing activities related to overseeing and managing the operational aspects of Fannie Mae and Freddie Mac multifamily mortgage loan closings.

In this role, you will manage a busy mortgage finance company and meet strict corporate and GSE regulatory deadlines while maintaining a high quality of service and you will maintain superior customer service skills, be detail oriented and self-motivated.

• Maintain close communication with customers, originators, third party vendors and underwriters to ensure proper and timely settlement
• Send written requests or make phone calls to customers, attorneys and other third parties to obtain additional information as required
• Review and apply new information received regarding investor and underwriting guidelines, company policies, processing procedures
• Verify underwriting and funding conditions are signed off prior to settlement
• Ability to perform real estate tax and insurance escrow analysis for closing
• Review title requirements for state specific mortgage attachments and /or state mortgage tax requirements
• Work with insurance analyst to ensure borrower obtains required insurance coverage (casualty, liability, flood, wind)
• Gather and prepare information for completion of closing documents including 3rd party fees, payoffs and subordinations
• Confirm loan information in all banks and GSE delivery systems/portals are accurate.
• Review and work with closing counsel in the preparation and delivery of closing documents.
• Review final settlement statements for accuracy and compliance, including the verification of seller and lender credits, funds on deposit, and payoff of debt
• Supervise and guide support staff (closing coordinator, closing analyst), by being familiar with their assigned duties and ensuring their output is accurate and delivered on time
• Follow up with a closing and escrow agent to verify settlement of loan, disbursement of funds and advise of any problems or concerns
• Meet established productivity levels and turnaround times as set by the deal team and closing guideline standards

• Bachelor's Degree or Military Experience
• At least 5 years loan closing experience

• At least 6+ years of agency commercial mortgage loan closing experience
• At least 6+ years loan closing experience
• Proficiency in Microsoft Office and Salesforce

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is open to hiring a Remote Employee for this opportunity.

Remote (Regardless of Location): $173,000 - $197,400 for Director, Agency Loan Admin

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.