Lead Operations Analyst - Brokerage & Middle Office, Key Investment Services

Location:

4900 Tiedeman Road, Brooklyn Ohio

The Lead Operations Analyst assists Key Investment Services ("KIS") New Accounts, Cashiering, and Annuities by serving as a subject matter expert and resource for complex issues and inquiries. The Lead Operations Analyst assists in special projects, desk coverage and workflow processes, including review of desktop procedures. Additionally, this teammate analyzes and recommends solutions, working with management to evaluate and implement process improvements.

• Resolve escalated issues and provide subject matter expertise (SME) for Key Investment Services Middle Office.
• Conduct daily review of new account openings, missing documentation, and TEFRA withholding.
• Assist with the maintenance of fund direct business.
• Prepare weekly and monthly CIU (Customer Identification Unit) recons.
• Review and approve work submitted by KIS Middle Office.
• Collaborate with other operational groups, compliance, and legal to complete projects, company initiatives, and regulatory/industry changes.
• Identify problems, offer process improvement solutions and document such solutions.
• Comply with regulatory requirements and risk guidelines.
• Take on assignments of a complex nature and make sound decisions with limited direction.
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all Key Bank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

• Associate's or Bachelor's degree or equivalent work experience.

• 4+ years of working experience in brokerage operations
• Experience working in financial services operations, preferred
• Working knowledge of NetX
  360 and familiarity with Pershing, preferred
• Proficiency with MS Office programs

Series 99, preferred.

• Adaptability
  :
  Ability to adjust quickly to changing priorities and handle challenging assignments effectively.
• Analysis
  :
  Skill in researching and resolving complex issues using logical and critical thinking.
• Communication
  :
  Capacity to clearly express ideas and information through verbal and written formats.
• Customer Service
  :
  Ability to build rapport and deliver positive experiences for clients and colleagues.
• Detail
  :
  Commitment to accuracy and thoroughness while maintaining focus on tasks.
• Integrity
  :
  Demonstrating accountability, ethical behavior, and professionalism in all actions.
• Leadership
  :
  Competence in guiding peers, training others, and influencing outcomes without formal authority.
• Learning
  :
  Ability to quickly understand detailed processes and work independently with minimal supervision.
• Organization
  :
  Proficiency in planning, prioritizing, and managing multiple tasks to meet deadlines.
• Problem-Solving
  :
  Skilled in identifying issues, evaluating options, and implementing effective solutions.
• Teamwork
  :
  Ability to foster collaboration and build strong working relationships with partners.
• Work-Ethic
  :
  Demonstrating self-motivation, drive, and commitment to achieving high performance standards.

• Prolonged sitting, ability to communicate face to face and on the phone with teammates and clients.
• Use of PC, phone, and other office equipment.
• Occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

• Valid driver's license may be necessary depending on location and role responsibilities.

• Hybrid (2+ days in office)

Key has implemented a role-based Mobile by Design approach to our employee work spaces, dedicating space to those whose roles require specific work spaces, while providing flexible options for roles which are less dependent on assigned work spaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please  for a list of benefits for which this position is eligible.

Key has implemented an approach to employee work spaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 01/23/2026

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual…