Credit Risk Analyst

What we’re about

Kroo Lending is here to support the life milestones of our customers. Borrowing can support something joyful, or be a bit grown up: a cargo bike for the commute with kids or replacing a tired old boiler. Credit analytics, decisioning and credit operations effectiveness is at the heart of our ability to support lending customers, ensuring we can offer the most suitable product and service and sustainably grow the business.

We have launched some familiar products - overdrafts, and unsecured personal loans - and are now preparing to expand the scale of these. This is a newly created role within our Lending function, which will give you exposure to some exciting projects.

We’re a bank, and we’re a startup:
Kroo is able to take the best of both worlds to create products that our customers trust and love. We want to improve the relationship people have with their banks and money and, ultimately, give them more financial independence and control.

How you’ll contribute:

• Develop the credit decisioning ruleset and scorecard, expanding strategies to suit specific customer groups
• Manage the dynamic pricing modelling alongside credit profiles, to ensure our customer offer is competitive and performs over time
• Oversee the affordability assessment, using Open Banking transaction analytics to validate specific customer circumstances, and identify vulnerability markers
• Monitor cohort performance over time, being able to measure and explain variances. This end-to-end view of the credit lifecycle will also include input to the collections strategies and success metrics.
• Monitor our forbearance and arrears effectiveness strategies and provide insight into measurement and improvement approaches.
• Explain and present the credit performance amongst the team and to business stakeholders
• Support policy and procedure development within the lending team

About Our Process:

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

• Experienced UK consumer credit risk analyst
• Comfortable with credit bureau files and their application in origination scorecards
• Familiar with transaction data (Open Banking) and its interpretation, for affordability and vulnerability identification
• A pragmatic, data-first mindset. It’s how you’ll identify opportunities and communicate the expected impact of policy changes and the analysis provided to the business. Experience using SQL and data management practices
• Ability to communicate clearly and succinctly to other credit professionals, and others in the business including our Operations , Finance, Compliance, Product and Engineering
• Takes initiative and has a natural curiosity to follow the analysis.

We know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days:
  We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program:
  We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support:
  We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension:
  We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment:
  We provide top-of-the-line equipment necessary for smooth hybrid work, including a Mac Book laptop. Additionally, we also offer support in establishing your home office by contributing towards your…