Collections Associate; Skip​/Early Default-Work from Home

Collections Associate (Skip/Early Payment Default)-Work from Home

Join to apply for the Collections Associate (Skip/Early Payment Default)-Work from Home role at Hyundai Capital America
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To be considered, candidates must live within 75 miles of the office location.

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach.

We believe that success comes from within and are proud to support our team members through skill development and career advancement.
Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement

An Associate Collector, Skip Tracing is primarily responsible for gathering, analyzing, compiling, and updating relevant information in an effort to locate customer contact information related to delinquent accounts. In this role employees will make contact with customers and negotiate payment arrangements to bring the account current while complying with internal policy and procedures. Position does require the ability to multi task and an advanced understanding of skip tools and collection techniques.

All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

• Perform skip-tracing activities leveraging all applicable skip trace tools to locate customer information.
• Locate and contact customers via telephone to update missing/incorrect contact information. Once contacted agent is to facilitate arrangements to bring delinquent accounts current.
• Review and validate accounts with missing/incorrect contact information.
• Properly document account information and input data in the appropriate systems.
• Actively participate in coaching and development sessions/trainings to create solutions that enhance individual performance and overall department/team performance.
• All other duties as assigned.

• 2+ years collection or relevant experience
• Education in lieu of experience
• High school graduate or GED equivalent
• Bachelor’s degree preferred
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
• Skip tracing skills – Ability to utilize various skip tracing tools (where applicable)
• Basic computer skills – Knowledge of Windows including Word and Excel
• Strong communication skills – Ability to clearly communicate thoughts and ideas to peers and customers
• Strong listening skills – Ability to listen and understand direction

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

United States, Georgia, Atlanta

Atlanta, GA

Regular

Non-exempt

Full-time

$38,300.00

$57,500.00

Jan 7, 2026

• Entry level

• Full-time

• Accounting/Auditing and Finance

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