Credit Card Representative; Sales and Service Specialist Remote

Position: Credit Card Representative (Sales and Service Specialist) Remote
Please note that the start date for this role is
** Monday, March 23rd 2026.
*** Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
* Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate *(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)*.
* Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
* ** Client engagement
- ** Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
* ** Problem solving
- ** Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
* ** Efficiency –
** Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems
* ** Product knowledge
- ** Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients with additional needs
* ** You put our clients first.
** You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
* ** You’re passionate about people.
** You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
* ** You love to learn.
** You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
* ** You put our clients first.
** You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
* ** You’re goal oriented.
** You’re motivated by accomplishing your goals and delivering your best to make a difference.
* ** Values matter to you.
** You bring your real self to work and you live our values - trust, teamwork, and accountability.
* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, our social, points-based recognition program.
* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailb
* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values:
Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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