Payments Analyst

Payments Analyst North American Banking Company

1901 Oakcrest Ave, Roseville, MN 55113

Salary Range: $70,000- $120,000 annually

POSITION SUMMARY: Provide quality support as an administrative and technical resource for the Enhanced Risk Payments Program in accordance with established systems and procedures.

• Monitors daily statistical information for Enhance Risk Payments (ERP) customers and investigates any abnormalities, suspicious activity, or large variances in activity.
• Performs public searches and uses various tools employed by the bank to ensure transactions conducted by ERP customers are not suspicious from a BSA/AML perspective or unfair, deceptive, or abusive from a UDAAP perspective.
• Conducts in-depth and detailed investigations on the high risk customer when suspicious activity is detected and assists the compliance department in filing suspicious activity reports with FinCEN.
• Reviews existing high risk customers and prospective high risk customer documentation to determine if the customer and the customer’s occupation or type of business meets bank standards from a BSA/AML perspective.
• Researches and resolves bank/customer specific problems and questions relating to the ERP program and its requirements/standards.
• Responsible for development and production of reporting for senior management and Board of Directors.
• Assists with annual risk assessments for ERP customers, including onsite review preparation, documentation, and follow‑up on findings.
• Assists with implementation of operational changes/enhancements, including reporting tools, processing routines, etc.
• Completes verification of ERP customer new account set up on bank systems and ensures documentation complies with bank’s policies and procedures.
• Develops and maintains procedures for ERP processing functions.
• Performs other projects and tasks as assigned.

* When working hybrid, the off‑site work environment requires access to an internet connection and a dedicated, private, professional space to hold video conference meetings and perform work tasks. A manager may at any time change the parameters of their employee’s hybrid working location, dates and/or times.

• Dress Code. Adherence to bank dress code is required for all client meetings whether in person or via video conferencing.
• End‑user computer policies. It is important for employees to remember that all mobile device and end‑user computer policies, procedures, and protocols that exist in the office are still in force when working remotely.
• Confidentiality. Due to the confidential nature of banking, printing client related documents remotely is strictly prohibited. It is also important to hold all meetings in a private space.
• Frequent and consistent check‑ins. Communication between manager and employee is critical for both parties to discuss workload, issues, successes etc. Err on the side of over‑communicating.
• Face‑to‑face or voice‑to‑voice. Don’t rely on email for communication. A phone call or Zoom meeting is needed on a regular basis. The timing of check‑ins can vary from daily to bi‑weekly to weekly but should always be consistent.
• Remote worker availability. Employees working remotely will need to be available for in‑person, Zoom, or conference call meetings during regular business hours.
• Responsiveness. Responding to customer and employee requests is more important than ever in a remote work environment. Calls and emails must be returned in a timely manner.

Bachelor’s degree from a four‑year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

• Strong working knowledge of ACH and BSA/AML.
• Strong working knowledge of bank operational processes.
• Working knowledge of MS Office Suite of products.
• Working knowledge of the investigative methods, procedures and documentation standards.
• Ability to use analytical skills to solve practical and technical problems and work with a variety of concrete and unknown variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written,…