Operational Risk Sr Analyst
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-01-14
-
Finance & Banking
Risk Manager/Analyst, Financial Compliance
Join to apply for the Operational Risk Sr Analyst role at Citizens
6 days ago – be among the first 25 applicants
DescriptionThe Operational Risk Management (ORM) Methodology Team seeks an Operational Risk Management Analyst to assist and support the planning, execution, and ongoing review of the Operational Risk Management Methodology Frameworks. The analyst will drive change related to Issue Management and Findings Management, assist with development, monitoring, and assessment of Key Programs Risk Metric standards, and procedures, and work closely with Front Line Units to drive implementation of program policies and ongoing improvement of the Issue Management and Findings Management Methodology.
PrimaryResponsibilities
- Serve as an advisor and provide support to Operational Risk Management Programs related to Issue Management and Findings Management.
- Manage risk program and implementation of changes by providing updates through partnership with Front Line Units via working groups and training.
- Make and implement required changes and enhancements to the Issue Management Operational Risk Framework Methodology, Minimum Requirements, departmental procedures, and related guidance and training.
- Assist with Issue Management Enterprise Risk Appetite Metrics, Key Risk Indicators, and Key Performance Indicators to provide executive risk reporting in GRC, including commentary around limit breaches and metrics that exceed thresholds.
- Produce commentary and analysis of Operational Risk Frameworks, assessing Front-Line Units performance and adherence to methodology using Key Risk Indicators and risk analytics for inclusion in Monthly Risk Committee Reporting and Quarterly Enterprise Risk Opinion.
- Manage, support, and assist with both internal and external exams, working closely with regulatory agencies and ensuring appropriate exam outcomes through exam management protocols.
- Partner with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Modules with GRC, supporting ongoing process enhancements and methodology updates.
- Develop and maintain strong relationships with Front and Second Line stakeholders to promote cross‑functional risk management capabilities and compliance.
- Maintain knowledge of new or emerging risk management methodologies through professional networking and industry forums.
- Ensure complete adoption of the Issue Management and Findings Framework within business lines and Front‑Line Units in accordance with the Risk Framework and Methodology.
- Produce and assess Issue Management Key Risk Metrics and report results across businesses and functions prior to aggregation and executive reporting.
- Function as a trusted advisor and central point of contact across the three lines of defense and with internal and external stakeholders.
- Drive communication, solutioning, and process and methodology enhancements through Working Sessions and Risk Forums at all organizational levels.
- 3–6 years of relevant experience in Banking, Financial Services, compliance, Front Line Risk, Operational Risk, Internal Audit, and/or Regulatory Agency.
- Operational Risk Management experience.
- Experience with Operational Risk management Frameworks including Issues Management and Control Assessment.
- Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.
- Familiarity with Governance Risk and Control (GRC) tools (Archer preferred).
- Technical proficiency in Microsoft Excel, Word, Visio, and PowerPoint.
- Strong analytical capabilities to provide data‑centric insights.
- Excellent communication skills and experience producing high‑quality materials for management consumption.
- Strong project management skills: ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
- Bachelor’s Degree in Accounting, Business, Risk Management, Finance, Economics or equivalent field, or equivalent work experience.
- License or Certification – preferred but not required.
4 days in the office, 1 day working from home.
- Hours per Week: 40
- Work Schedule:
Monday‑Friday
The salary range for this position is $60,000‑$90,000 per year, plus…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).