Annuity Call Center Representative; Series or SIE

Overview

Are you a FINRA Series 6 or SIE licensed professional looking to leverage your credentials in a rewarding customer service career? Join Securian Financial’s Enterprise Contact Center as a Senior Representative supporting our Annuity business line. This position is intended for licensed professionals seeking to integrate their regulatory expertise with delivering outstanding customer service. We will consider Series 6 or SIE license holders and can support those with their SIE to obtain their Series 6.

• Monday-Friday schedule, no weekends.
• Virtual hybrid work model with flexibility (must reside within a 90-minute commutable distance to our offices).
• Comprehensive training and mentoring to build your annuity expertise.
• Advancement opportunities within our growing team.
• Join a company committed to helping customers build secure tomorrows.

• Deliver compassionate, timely and accurate responses from simple to complex annuity inquiries.
• Explain and resolve policy or account issues for customers and channel partners.
• Support both fixed/indexed annuities and variable products.
• Navigate regulatory requirements while maintaining excellent customer experience.
• Meet or exceed contact center performance metrics while upholding Securian's quality standards.
• Handle 35-50 customer interactions daily across multiple channels.

• Location:
  
  Virtual hybrid model – must reside within a 90-minute commutable radius of Macon, Georgia office.
• Training
  
  Hours:
  
  8:00 AM – 4:45 PM CST.
• Ongoing
  
  Schedule:
  
  Assigned after training completion.
• Business
  
  Hours:
  
  Monday-Thursday 7:30 AM - 5:30 PM, Friday 7:30 AM - 4:30 PM CST.
• In-Office Requirements:
  Event-based for technical issues or moments that matter.
• Compensation: $22-$24 hourly. This range accounts for varying positions at this level within the enterprise and allows for growth.

• Active FINRA Series 6 license or SIE license with the ability to sit for the Series 6 exam within 90 days and to obtain the Series 6 License within 6 months of hire.
• Strong customer service mindset and excellent verbal and written communication skills.
• Professional phone etiquette and active listening abilities.
• Self-motivated, punctual, dependable and maintains confidentiality.
• Technical proficiency to navigate multiple systems while engaging customers.
• Strong typing and computer literacy; ability to multi-task in a fast-paced environment.
• Meets technical requirements for remote work (bandwidth and system specifications).

• Experience in the financial services or insurance industry.
• Background servicing annuity or life insurance accounts (new business and/or in-force).
• Interest in career progression to Specialist/SME Support or leadership roles within the Contact Center.

Successful candidates are empathetic problem solvers who combine regulatory knowledge with genuine care for customers. You uphold high standards in financial servicing and compliance work, demonstrating drive and compassion.

The Estimated Base Pay Range For This Job Is $18.27 - $31.73

Pay may vary based on job-related factors and individual experience, skills, knowledge, etc. More information can be discussed with a member of the Securian Financial Talent Acquisition team.

Paid Time Off

• PTO program provides flexibility for associates to take meaningful time away from work to relax and recharge, with additional PTO the longer you stay.
• Flexible leave programs for parental, caregiver, bereavement and military leave.
• Nine company-paid holidays.

Company Benefits

• 401(k) with company contribution up to 10% of eligible earnings, depending on company results.
• Health insurance: medical, dental and vision coverage from day one.
• Volunteer time and community involvement programs.
• Associate Resource Groups focused on wellness, diversity and professional development.

For more information regarding Securian’s benefits, please review our Benefits page. This information is not intended to explain all provisions of coverage. In all cases, the plan document dictates coverage.

Securian Financial Group, Inc. does not discriminate and provides accommodations for applicants with disabilities. If you require an accommodation to apply, please contact  or .

• Internal title for this position is Contact Center Sr Rep.

This description reflects the current job requirements and may be updated. Referrals increase your chances of interviewing at Securian Financial.