Adj. aux SHM

Job Details

• Position is part-time, minimum 15 hours, reporting to Manager, MMS Assistants.
• May offer additional hours up to 37.5 hours per week depending on business volumes.
• Work volumes received directly from associated MMS during scheduled hours.
• Primarily remote, working from home office or specific TD location.
• Flexible scheduling in partnership with associated MMS and Manager, MMS Assistants.
• Location:
  
  Markham, Ontario, Canada

• $23.37 - $31.20 CAD per hour

• Maximize support in relation to credit administration.
• Maintain good relationships with partners, including follow‑up, responding to questions, ensuring customer problems are handled appropriately, and escalating issues to MMS or DM when necessary.
• Gather client documentation after initial MMS customer meeting and process credit application.
• Process assigned work volumes accurately and efficiently, supporting Specialist and business timeline commitments.
• Support customer journey through deal process while responding to mortgage suite details product/policy for clarification.

• Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests.
• Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets.
• Meet and, where possible, exceed timeline commitments by processing transactions and replying to requests accurately and on time.
• Partner with administrative support groups to facilitate the end‑to‑end credit decision process.
• Support the achievement of business objectives by supporting sales goals.
• Understand and apply bank and business channel operating policies and procedures.
• Contribute to business objectives for Operational Excellence and support process improvement opportunities.
• Escalate non‑standard or high‑risk transactions/activities as necessary.
• Be knowledgeable of and comply with Bank Code of Conduct.
• Be knowledgeable of the full mortgage suite of products and services.

• Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.
• Support the team by continuously enhancing knowledge/expertise in own area and participate in knowledge transfer within the team and business unit.
• Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions.
• Participate in team meetings, employee surveys, action planning, and training sessions.
• Contribute to the success of the team by willingly assisting others in the completion of assigned duties.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

• Requires established customer service skills to perform a range of routine activities and multi‑step customer transactions, generally with limited financial impact.
• Requires a broad knowledge regarding the basic product suite of business supported.
• Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others.
• Identifies and assesses customer problems in straightforward situations using standard procedures, and escalates non‑standard issues internally; typically addressing routine requests requiring minimal discretion.
• Impacts team results through the quality of the services or information provided to customers.
• Follows RESL procedures and practices and recommends opportunities to improve processes in their own work area.
• Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood.
• Requires working knowledge and skills developed through formal training or work experience.
• Reports to a Manager or above.

• Minimum 1 year working in a client‑facing and/or administrative role.
• Have mortgage/credit lending experience.
• Have superior…